- Develops and cultivates strong customer relations/retention
- Strong Operational Baggage and World Tracer Knowledge
- Exceptional Leadership and Client Engagement
- Dependable and excellent Time Management- Coordinates interactions at all levels internal as well as external
- Supports and trains their own teams.
- Addresses/anticipates industry trends
- Provide hands-on supervision of the staff and delegate workload
- Provide direct customer relations support
- Ensure that account operates according to schedule and service level agreements
- Oversee the long-term analysis of manpower needs, groom potential leaders
- Ensure cross training of staff members and monitor mandatory training
- Manage attendance records and ensure appropriate shift coverage
- Handle discipline and motivation issues
- Process promotion, demotion and termination paperwork
- Enforce safety, security, and grooming standards
- Administer performance reward programs
- Control the budget for labor costs and allocation
Required Skills
- Leadership qualities
- Negotiations skills on executive level
- Knowing the Aviation industry (or B2B crack)
- Capable to undertake risk-analysis
- Flavor for financial performances and data/mechanics
- Languages
- Project experience
- PC basics (Word, PowerPoint, excel, etc.)
- Organizational talents
- Strategically and conceptional way of thinking
Required Experience
- Personal profile
- Social competence
- International behavior
- Stress resistance
- Readiness to travel (flexibility)
- Opens for new ideas and innovative products
- Communication skills
- Flexibility in resolving conflicts constructively
- Eager to learn new skills
- Organized and logical thinker
- Make quick and rational decisions
- Problem Solving
- Ability to adapt quickly to unforeseen situations
- Effective communication skills and good listening skills
- Able to multi-task and carry out duties in a dynamic environment
- At least 18 years of age, high school graduate or G.E.D equivalent.
- Must be able to pass the drug test & obtain security clearance from US Customs and Border Protection which requires valid proof of citizenship or authorized residency
- English proficient, other languages are a plus.
- Computer savvy