Job Description
Wake up each day to be PART OF A MOVEMENT. A movement to make an impact. A movement to go for it. A movement to provide solutions. A movement to be empowered. A movement to do the right thing.
COME WORK FOR ONE OF CRAIN'S BEST PLACES TO WORK WINNERS!
Summit Expedited Logistics is hiring for a CUSTOMER SERVICE AGENT who is looking to grow a career in a fun & high growth third-party logistics provider!
POSITION OVERVIEW:
Summit Expedited Logistics is seeking a highly motivated and driven individual with a growth mindset to work for one of the most preeminent and evolving global logistics providers in the industry. In this role you will consult with customers on logistics solutions from domestic to international, while establishing new relationships and fostering existing customer accounts all while assessing customers’ needs and translating them into results oriented solutions.
WHAT YOU WILL BE DOING DAY-TO-DAY:
- Serve as a liaison between the sales team and customers to enhance the customer experience
- Responsible for reviewing customer shipment queries and takes immediate action to correct or solve issues that may occur
- Participates in enhancing operational procedures to increase efficiency and reduce departmental errors to better serve the external customer
- Engages in cross-functional collaboration to ensure proper service is being delivered
- Maintains communications with all parties involved in the lifecycle of a shipment to ensure timeliness and accuracy of data entry and performance reports
- Track and trace shipments as necessary to ensure proper movement and delivery. Additionally, update shipments with current status to include comprehensive notes
- Troubleshoot and resolve service disruptions
- Maintain familiarity with conditions that require special services and ensure accurate data entry of these costs
- Answer departmental phone calls and emails
- All other duties as assigned
Scheduled Hours are will be the following: Monday through Friday - 5am to 1pm OR Monday through Friday - 12pm to 9pm
WHAT WE LOOK FOR IN TEAMMATES:
- A team player who works well with others – being respectful to our teammates is a Core Value!
- A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
- Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
- Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!
- Strong verbal and written communicator!
OTHER SKILLS WE HOPE TO SEE:
- High School/GED, required
- Associates Degree, preferred
- Minimum of 2 years of customer service experience in the logistics industry, strongly preferred
- Freight forwarding experience a plus!
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Strong problem solving skills with ability to develop new ideas and innovative solutions
- Excellent oral and written communication skills
- High attention to details and accuracy
- Ability work and adapt in a high volume, fast paced work environment
WHAT SEL CAN OFFER YOU:
- Growing company with a record year in performance that continues to scale!
- Hands-on and passionate CEO who understands the importance of hiring great talent – passionately caring for co-workers is a Core Value!
- Laid-back and open-door work environment in downtown Chicago!
- High Performance culture with a focus on a growth mindset where continuous improvement is embraced
- Opportunity for advancement
- Competitive compensation package (Base salary + commission)
- Full line-up of benefits & generous vacation package
- Tuition reimbursement program
- Team events
- Volunteer program – it’s also a Core Value – we actively engage in our communities!
ABOUT SUMMIT EXPEDITED LOGISTICS:
Established in 2001, Summit Expedited Logistics is a customer-focused transportation management provider. Our deep industry experience and ties to preferred industry partners add value to everything we do, setting us apart from traditional 3PL firms.
Whether you need truckload, intermodal, expedited ground, LTL or other supply management services, Summit Expedited Logistics specializes in delivering cost savings and operational efficiency through innovative transportation solutions. Our services span a range of industries and a coverage area that includes the U.S., Canada and Mexico.
At Summit Expedited Logistics, customers and carriers have access to a variety of tracking options and technologies. Customers enjoy 24/7 phone availability and the ability to track shipments online. Summit Expedited Logistics’ advanced, web-based Delivery Tracking System gives carriers the ability to manage open orders, maintain compliance or even assign themselves to available loads.
Summit is located in downtown Chicago, close proximity to train lines and Metra.
Summit Expedited Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 312-981-7400 or email your resume to selcareers@summitexpedited.com
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