Passenger Service Trainer Job Summary The Passenger Service Trainer is responsible to train, monitor and evaluate performance of employees, while ensuring company and customer service standards and policies are met. Job Responsibilities * Conduct initial training * Schedule and perform recurrent training * Audit and evaluate operations/colleagues for compliance * Maintain training files/records of all passenger service agents with compliance to Airport Authority rules and regulations * Perform Quality Assurance function, as required * Provide direction to Quality Control personnel with regards to training related matters * Develop training material and establish training programs as per standards * Prepare examinations and progress reports for initial and recurrent training programs * Monitor and evaluate performance of all passenger service agents * Prepare and complete evaluations for all passenger service agents * Knowledge and understanding of the current collective agreement * Assist with the start up of new accounts * Complete assigned audits for each account * Performs related duties as assigned **Qualifications and Competencies ** * High School Diploma or equivalent * Minimum of three (3) years experience Passenger Services * Minimum of 1 year classroom instruction experience or 1 year On the Job (OJT) Trainer experience * Knowledge of passenger service procedures * Be able to pass security clearance (criminal background check) * Computer systems : Microsoft Office (Word, Excel, PowerPoint, Microsoft Access) and graphic programs * Excellent verbal and written communication skills * Excellent organizational skills, professionalism and autonomy * Sense of leadership, diplomacy and team spirit * Flexible to work various shifts (days, evenings, nights, weekends and holidays) Equal Employment Opportunity Statement Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law. **Primary Location: **North America-US-MA-Boston Logan International Airport (BOS) **Work Locations: ** **Organization: **Swissport International Ltd. **Schedule: **Full-time