The Tour Collections Supervisor is responsible for the support and supervision of a team of Tour Collectors. This position will work closely with the Collections Manager, customers, sales, and sales support on the accounts assigned to their team. The Tour Collections Supervisor is also responsible for the training and development of the team.

Day-to-day responsibilities include:

• Review and monitor all tour account receivables and action items
• Meet with Rate Supervisors, managers, and analysts monthly to discuss the progress of dispute research and to maintain an organization of master reconciliation files
• Review and approve adjustment and write off entries
• Research Customer inquiries and assist Collectors with resolving issues
• Review collector aging daily; retrieve and advise collectors of weekly aging factors
• Provide support for senior management A/R reporting
• Hold weekly team meetings to discuss/identify potential problems and to offer solutions
• Train and develop a team of Collectors, give employee evaluations and implement plans to address performance issues
• Seek to improve job performance thru self-assessment, skill development, training, and goal setting
• Perform extensive auditing of the Master reconciliation files
• Conduct monthly conference calls with international customers
• Facilitate A/R settlement proposals for Customer Accounts
• Perform miscellaneous job-related duties as assigned

• Bachelor’s Degree in Accounting, Finance, or Business required
• Must have at least one year of accounts receivables or commercial collections experience
• Two or more years of Supervisory experience required
• Intermediate Excel required
• Account reconciliation experience preferred
• Apart from religious observations, must be able to work Monday-Friday 40 hours/ work week
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

We'll be excited to hear from you if you have:

• Strong communication skills, both written and verbal, with the ability to work well with all levels of staff across the organization
• Strong mathematical and analytical skills with an ability to multi-task and manage projects
• Strong problem solving and reasoning skills
• An ability to perform job functions according to existing department policies and procedures with minimal supervision
• An ability to motivate and drive the performance of direct reports
• An ability to set priorities and organize workload to ensure optimum efficiency and analyze and resolve account discrepancies
• Knowledge of Peoplesoft application a plus

Enterprise Holdings is a family-owned, world-class portfolio of brands. We operate a global network that covers more than 90 countries, 100,000 dedicated team members and 2 million vehicles taking customers wherever they need to go.