Job Description
Scope of Position: To ensure that TRANSCON customers are served in the managing branch; To support the TRANSCON Lead/Supervisor with meeting customer requirements for all Outbound shipments and truck dispatching, while supporting other TRANSCON team members and management when needed.
** Major Duties and Responsibilities:**
Operations:
- Knowledge to create all Export and/or Import files.
- Ensure smooth and timely freight process flow.
- Use Transcon Workflow and Transcon Exception reports daily.
- Ensure accurate and timely data entry into our operational system.
- Ensure shipments are created accurately, timely, and paperwork sent to customers and carriers.
- CDP/CPU, LKH/LKD, EPU, XK,
- Ensure shipments are processed accurately same day as FRD.
- FRD, Routing, Rating, SHI’s, SHR’s, BLP, APR, APT
- Ensure shipments are accurately routed, rated, and consoled out nightly based on customer requirements.
- BKD, PBK, ETA, TSF, GNR, LDD, COB, XMT
- Assist with Track and Trace TRANSCON Files and reporting.
- Warehouse support pertaining to dock checks, validating freight, etc.
- Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
- Contribute to new hire operational training.
- Contribute to maintain good relationships with service providers.
- Always meet compliance to regulations internal and external in accordance with government regulations.
- Meet KPI standards in accordance with the Company’s procedures.
- Network communications, timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Proactively promote the company’s ten cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary .
- Attend branch meetings and accumulate required number of training hours (52).