Analyst - Loyalty Air Redemption Req #: WHQ00014266-RA Location: Chicago, IL US Job Category:Marketing / Loyalty / Mileage Plus / Alliances We have a wide variety of career opportunities around the world come find yours. Marketing The Marketing department works to ensure that the United experience, products and loyalty program are the best in the airline industry, and communicates these unique features to our millions of customers. Job overview and responsibilities MileagePlus is the loyalty marketing division of United Airlines focused on improving member loyalty to increase engagement of our current member base as well as attract new members. MileagePlus is a dynamic, fast-paced environment with a focus on aggressively expanding our award offerings and the ability to manage them to increase the value of the loyalty program for our members and United Airlines. Position will report into the Sr. Manager of Air Redemption and focus on managing, pricing and optimizing air transportation award products. Drive earnings through initiatives that include increasing product breadth and adoption, pricing, optimizing cost, coordinating marketing and promotional campaigns. Furthermore, the candidate will leverage an understanding of business drivers and design strategies to manage performance of various products with an eye on improving loyalty and shifting share to United and Partner portfolios. * Monitor metrics including award redemption performance against plan, unit cost of redemption, interaction with other award redemption and revenue products, appeal to MP member segments and sub-segments, sensitivity to pricing and underlying drivers such as award availability * Develop strategic action plans and optimize redemption economics to meet performance targets through pricing, marketing or other related actions * Work with IT, Loyalty Operations and Product teams to improve or enhance redemption tools * Work with Revenue Management to manage award/upgrade availability and optimize utilization * Utilize modeling techniques and tools to determine data driven answers to core business problems for Air Redemption Required * Bachelor's Degree in Economics, Engineering, Mathematics or related analytical field * Proficient with Excel, PowerPoint and Access * Ability to query (i.e. SQL) and manage large volumes of data and generate insights * Ability to build basic mathematical models * Demonstrated strategic and analytical capabilities and data driven decision making * Effective communication skills, both oral and written * Ability to work with various internal and external stakeholders * Ability to work independently, be proactive and results oriented * Minimum of +2 year experience in analyst role * Must be legally authorized to work in the United States for any employer without sponsorship * Successful completion of interview required to meet job qualification * Reliable, punctual attendance is an essential function of the position Preferred * Advanced degree or MBA * Product management expertise * Analytical experience (e.g. forecasting and modeling) * 2-3 years Revenue Management or experience in loyalty program management in travel or banking Equal Opportunity Employer Minorities/Women/Veterans/Disabled/LGBT