Job Description

We have awesome temp-hire opportunities for individuals looking for develop their career. We are currently hiring people to work as a Air Customer Service Specialist. This position is responsible for answer inbound calls, and as needed generated outbound calls to guests, travel agents, and colleagues (Address technical and procedural questions about booking air). Book and service airline reservations using MVJ and Sabre. Navigate various air tools including the cruise reservation system, Sabre (airline system), airline web resources, SharePoint, CRM, and internal reporting. Expertly employ resources and skills to prevent and manage escalations. 

· Pay: 20.7/hour

. Schedule: Mon-Fri 8 AM-5PM Training

· Start Date: ASAP

· Duration:  Direct Hire

NOTE: INTERMEDIATE TO ADVANCED KNOWLEDGE OF SABRE (OR OTHER GDS) INCLUDING ABILITY TO BOOK, TICKET, REFUND, PRICE, AND ASSIGN SEAT. Basic proficiency on MS Office products (Word, Excel, Outlook, PowerPoint, Teams. Advanced knowledge of geography. Superior customer service and communication skills. 

Company Description

Viking was founded in 1997 and offers destination-focused journeys on rivers, oceans and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers guests “the thinking person’s cruise” in contrast to mainstream cruises. In its first five years of operation, Viking has been rated the #1 ocean cruise line in Travel + Leisure’s 2016, 2017, 2018, 2019 and 2020 “World’s Best” Awards. In addition to the Travel + Leisurehonors, Viking has also been honored multiple times on Condé Nast Traveler’s “Gold List” as well as recognized by Cruise Critic as “Best Overall” Small-Mid size ship in the 2018 Cruisers’ Choice Awards, “Best River Cruise Line” and “Best River Itineraries,” with the entire Viking Longships® fleet being named “Best New River Ships” in the website’s Editors’ Picks Awards.