Job Description
Job Overview:
Responsible for execution of day-to-day activities within the Logistics Team, supporting us achieving operational success for one of our key customers on a constant basis.
Capable of processing shipments, track and trace, working directly with the customer and other departments in
harmony, while maintaining a high standard of work and delivering excellent results.
Major Duties and Responsibilities:
● Enhance customer relationships by identifying areas for improvement in the overall customer experience
● Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and
other service providers
● Communicate with customers in person and/or through calls, emails, digital platforms and ticketing
systems
● Process shipping requests, generate internationally compliant documents and manage shipment
exceptions according to SLA
● Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with
the client
● Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers,
service providers and onsite team members to resolve any issues that may arise and escalate as necessary
● Maintain knowledge of customer and company policies on all aspects of product movement
● Identify and suggest corrective actions for ongoing incidents, delivery issues, opportunities and SOPs
● Identify and articulate process improvement ideas to support operations and projects
● Create documented process for customers when requested - SOP/SWI creation
● Support the implementation of company’s culture within the team
● Work towards individual and department Key Performance Indicators (KPIs)
● Stay up to date with the best practices and techniques in supply chain and proactively apply new
knowledge to improve processes
● Work with Waymo stakeholders and project managers to agree delivery schedules and create plans to support on time delivery
● Work with Waymo and other stakeholders to understand Dangerous Goods (DG) requirements and gather
necessary documentation
● Other duties as assigned
Qualifications
Qualifications
● Bachelor's degree or equivalent working experience
● 1-2 years of experience in logistics and/or high volume customer service roles
● Fluent in English; excellent written and oral communication skills
● Excellent customer service skills
● Strong organizational, communication and problem-solving skills
● Self-starter with the ability to triage and prioritize tasks in a fast-paced environment
● Analytical mindset with the ability to interpret data and make informed decisions
● Possesses a positive, can-do attitude
● Strong knowledge of Microsoft Office, Google workspace
Additional Information
All your information will be kept confidential according to EEO guidelines.
Expeditors offers excellent benefits: