Support Specialist WebPT 23 reviews - Phoenix, AZ As a WebPT Support Specialist, youll work your magic center stage and behind the scenes to assist our Members as well as our Operations department. Using your critical thinking skills, vast knowledge of our software?and maybe an abracadabra or two?youll efficiently and accurately complete Member requests and perform financial transactions. To do so, youll need to learn the WebPT application inside and out, including all key administrative functions?but, dont worry, with your amazing skills, youll make it look easy. At WebPT, we hire the most talented people for our teams, and then give them the freedom to do their jobs. Here, we work hard?but we have lots of fun doing it. So, if you like a cool, collaborative, and challenging work environment, youll fit right in. Throw business casual to the wind. We want casual-casual. Rock flip-flops and jeans. We dont care as long as you do good work and have a great time. Responsibilities * Respond to a variety of account related questions quickly and accurately. * Work collections project to account for past-due revenue * Set up payment plans for members on ad-hoc basis

• Perform account audits; pay close attention to detail. * Accurately fulfill member requests to account changes in a timely manner. This includes license adjustments, module adjustments, location adds, cancellations, etc. * Stay in communication with each member until youve resolved his or her request. * Research accounts and make informed decisions when crediting members. * Monitor and track all support cases within WebPTs help desk and customer relationship. management (CRM) systems. * Adhere to all confidentiality and compliance regulations, including HIPAA. * Complete data-entry tasks, including uploading user signatures and logos. * Support the WebPT leadership team by completing project-based work. * Be ready to fly by the seat of your pants. This role is ever-evolving?just like WebPT?so while you dont need to be Cirque du Soleil flexible, we may occasionally ask you to do a few cartwheels, or at least try some things outside of your wheelhouse. Skills and Qualifications Abilities and Knowledge * Rock the mic like a vandal?not just in karaoke, but in all forms of communication (i.e., communicate effectively over the phone and via email). * Remain focused and cool under pressure. Things can get pretty hectic at times, so we want to make sure you keep calm and carry on through even the most stressful of circumstances. * Have a great quick-change act, which in this role means smoothly navigating multiple web applications. You also should be proficient with online meeting software and web conferencing tools. * Juggle technical and administrative tasks with a sense of urgency?without sacrificing accuracy. * Be a customer service rockstar. Were looking for someone with a knack for listening who can identify problems and develop clear solutions. * Refrain from taking things personally. This job requires a thick skin and the ability to handle challenging conversations with Members with patience and respect. * Know how to roll up your sleeves. We have a lot of brass tacks here, and we like to get down to em. * Be organized, detail-oriented, ahead of schedule, communicative, and accountable?in short, own your role entirely, while being open to critiques, suggestions, and new ideas. * Talk nerdy to me?er, all of us. Know your stuff and talk about it confidently, accurately, and honestly. * Overachieve like its your job?because it is. Commit to excellence in everything you do. * Jibe with our culture. Were talkin energy, integrity, positivity, a hunger for knowledge, and a passion for sharing it. Bring all that and a bag of chips. Seriously, we love chips. Education and Experience Required: * GED or high school diploma * At least one year of administrative and/or data-entry experience Preferred: * Experience working with multiple software applications in a customer service environment * Experience using Excel, Desk, and Salesforce (or their equivalents) * General understanding of HIPAA requirements Additional Aspects of the job Working Conditions WebPT will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will not be exposed to weather conditions, and the noise level is usually moderate. Physical Requirements WebPT will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may occasionally need to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; or taste or smell. The employee must occasionally lift and/or move up to 25 pounds. This job requires specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 2 hours ago - save job - original job Apply On Company Site Other jobs you may like Mission Support Specialist Department of Homeland Security Mesa, AZ usajobs.gov - 2 hours ago Instructional Support Specialist - Coronado H... Scottsdale USD 48 Phoenix, AZ 14 hours ago Windows Support Specialist - Remote A2 Hosting Phoenix, AZ 1 hour ago Easily apply Service Support Specialist- Full Time-Nights... HonorHealth Scottsdale, AZ 23 hours ago Instructional Support Specialist

• Coronado H... Scotsdale Unified School District Scottsdale, AZ 1 day ago * Support Specialist jobs in Phoenix, AZ * Jobs at WebPT in Phoenix, AZ * Support Specialist salaries in Phoenix, AZ WebPT 23 reviews Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume