Job Description

TRANSPORTATION MANAGER

We are looking for an experienced transportation manager to be responsible for overseeing the logistics of our company's transportation-related activities. In this role, you will plan, manage, and execute transportation operations and ensure that all policies, procedures, and safety rules are followed.

To be a successful transportation manager, you should possess exceptional leadership skills and maintain the company's high standard of customer service. Ultimately, a top-notch transportation manager should be able to display extensive knowledge of transportation management systems and have excellent analytical skills. In this role, you will create the system for student transportation for KIPP Academy Boston, which has not managed their own transportation previously. This requires an exceptional attention to detail, excellent planning skills, and the ability to develop and implement systems from the ground up. A successful transportation manager will receive excellent guidance from their coach, but should be able to manage their body of work very independently.

The Transportation Manager Reports to the Director of School Operations

RESPONSIBILITIES OF THIS ROLE

POLICY CREATION & IMPLEMENTATION

Creating all bus policies and procedures, including safety, customer service, and standard of excellence visions. This includes, but is not limited to:

• Safety expectations on bus and at bus stops
• Student behavior expectations on bus and remediation plans
• Requesting & receiving bus service, including initial service and changes thereafter
• Day to day management of fleet 
• Performance expectations of bus drivers & bus monitors

ROUTE MANAGEMENT

• Directing activities related to dispatching, routing, and tracking of transportation fleet
• Planning all student bus routes (corner stops & door to door stops) based on student addresses, which change multiple times a year. This will require:
• Creating accessible and compliant stops for students
• Managing change requests from families
• Creating and sending out notifications for bus stops/times/changes at the beginning and during the school year

CUSTOMER SERVICE

• Upholding the standard of excellence in Operations with bus drivers & monitors
• Tracking day-to-day timing of incoming and outgoing buses, ensuring timely delivery of students to and from school.
• Directing investigations to verify and resolve customer complaints in a timely manner. This includes but is not limited to:
  • Family complaints regarding bus service
  • Student behavior issues
  • Timeliness and cleanliness of vehicle fleet

TRANSPORTATION COMMUNICATION & EXPECTATIONS

• Liasing with the KIPP Operations front office staff to ensure appropriate communication to staff & families regarding school transportation
• Collaborating with staff members to formulate and implement transportation-related procedures as well as company revenue goals and customer service objectives

COMPLIANCE

• Complying with transportation-related policies, as well as safety rules, vendor contracts and disputes, and government regulations. This includes:
• Promoting safe work activities by conducting safety audits, and attending company safety meetings
• Organizing bus safety drills, including yearly evacuation drills with the bus vendor

Qualifications

RESPONSIBILITIES AND QUALIFICATIONS:

AT KIPP, WE BELIEVE THAT AN EXCELLENT STAFF MEMBER DOES THE FOLLOWING:

• Believes that all of us can and will learn and creates a positive learning environment with high expectations for all students and staff throughout the school;
• Thrives as part of a team-oriented, mission-driven culture;
• Exudes joy and a love of learning every single day;
• Demonstrates a growth mindset and a desire to continually improve through feedback, coaching, and professional development;
• Constantly assesses progress, communicates results clearly, and uses data to inform decisions and set ambitious goals.
• Has a strong work ethic and commits to doing whatever it takes for students to excel, including committing to an extended work day and remaining available to colleagues, students, and families outside of school hours

 QUALIFIED CANDIDATES HAVE THE FOLLOWING:

• ACHELOR’S DEGREE FROM AN ACCREDITED INSTITUTION IS REQUIRED

  • DEGREE IN LOGISTICS, BUSINESS MANAGEMENT, ENGINEERING, OR RELATED FIELD IS PREFERRED

• SOLID KNOWLEDGE OF THE SCHOOL TRANSPORTATION INDUSTRY AND LOGISTICS

• EXPERIENCE WORKING WITH CONTRACTS AND TRANSPORTATION-RELATED GOVERNMENT REGULATIONS

• CRITICAL THINKING SKILLS AND KNOWLEDGE OF ANALYTICS

• EXPERIENCE WORKING WITH TRANSPORT MANAGEMENT SYSTEMS 

  • EXPERIENCE WITH FLEET OR ROUTING MANAGEMENT SOFTWARE PREFERRED

• ABILITY TO WORK WELL WITH TEAM MEMBERS AND NAVIGATE STRESSFUL SITUATIONS

• BILINGUAL (ENGLISH/SPANISH) PREFERRED

Additional Information

COMPENSATION

Compensation is commensurate with experience and includes a comprehensive benefits package.

APPLICATION PROCESS

INTERNAL CANDIDATES: If you are currently a member of the KIPP MA team, please apply by emailing your resume to the Recruitment Team at Talent@kippma.org.  Be sure to indicate to which position you wish to apply.

EXTERNAL CANDIDATES:

1. Submit your resume and application through our online job board  at https://careers.smartrecruiters.com/KIPP/massachusetts
2. The KIPP MA Recruitment Team will select candidates to move forward to the phone interview stage.
3. Following the phone interview, the KIPP MA team will invite qualified candidates to interview with KIPP MA School or Regional Office Teams.

KIPP Massachusetts, KIPP Academy Lynn, and KIPP Academy Boston are equal opportunity employers. We do not discriminate on the basis of race, sex, color, national origin, gender identity, religion, creed, ethnicity, sexual orientation, mental or physical disability, age, ancestry, special need, proficiency in the English language, or a foreign language. We are committed to hiring a diverse and multicultural staff and encourage applications from traditionally underrepresented backgrounds.