Job Description

JOB SUMMARY

The main purpose of this position is to audit the drivers’ hours of service records and take appropriate action. Answer questions and council the drivers on their hours of service and the paperless log system.

ESSENTIAL JOB FUNCTIONS

The job functions listed below represent the essential job duties and responsibilities of the above-listed position.

• Provide customer service to drivers calling in/in person with questions regarding logs. Identify drivers’ needs and provide immediate feedback. Able to communicate any problems appropriately.

• Research drivers’ requests to make log corrections through the computer system. Verify validity through the computer system and update accordingly. Respond back to driver on all researched corrections whether valid or not.

• Work the various audit reports by using the computer system screens. Using the reports, research for violation of the hours of service regulations and determine disciplinary action. Handle audit calls and carry out disciplinary action. In addition, ensure the computer system has been properly updated.

• Monitor drivers with satellite problems as well as shag drivers that would be on paper logs or a daily report. Follow-up with driver and fleet manager if needed regarding paperwork. Review paperwork for hours of service violations and document any found.

Qualifications

EDUCATION AND EXPERIENCE

• High school graduate or equivalent experience.

• One to two years log experience preferred.

• Six months to one year PC experience in a Windows environment preferred.

Additional Information

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law.  We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.