Job Description
Our Wish Information Technology Services (WITS) team is looking for an IT Service Desk Manager to oversee the entire Service Desk staff and ensure a consistent and efficient end-user experience. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of personnel changes (employee onboarding and offboarding) and being first-line support for technical requests. The IT Service Desk Manager will also contribute to escalated problem resolution by giving hands-on support to end users when necessary.
WHAT YOU'LL DO:
Qualifications
PREFERRED QUALIFICATIONS
Additional Information
Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.
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