Job Description

Product teams at Wish create the vision for the future of mobile first ecommerce. Wish’s Post Purchase Product Team is focused on winning the trust of our customers and reduce their uncertainty with making a purchase on Wish through providing a fair and positive customer experience. 

The fundamental goal of Product Operations within the Post Purchase team is to ensure we create the right user and agent experiences to move our business forward. Product Operations works closely with cross-functional partners to surface needs, prioritize, test, rollout and iterate on products. In this role, you will work across legal, customer support, product, and finance to experiment and build customer first policies. You’ll be focused on maximizing customer retention through Wish policies while balancing risk, cost, and customer lifetime value.

What You'll Do

• Drive project and key stakeholder alignment on  policy initiatives to ensure they are connected to the larger customer retention and customer support goals

• You'll partner with cross-functional teams including Product Management, Buyer Risk,  Engineering,  Data Science, and Customer Support to guarantee operational readiness of new features

• Develop an end-to-end product rollout plan, and project-manage implementation for customer support product changes

• Collaborate with key partners  to prepare the product for launch and drive maximum impact

•  Surface and advocate for key insights from the customer support and buyer risk to advise product improvements

• You’ll work with Data Science, Product, and Product analysts to explore customer data to determine the best levers to improve retention and customer satisfaction with Wish 

• You’ll design customer policy experiments and implement them with the help of your product management teammates

• Act as the main POC for the company on refunds and customer policies

Qualifications

• Passionate about customer experience, logistics, and eCommerce.

• Ability to think strategically, creatively, and at scale

• Solution-oriented, highly-motivated and proactive self-starter

• Strong quantitative analysis skills and a data-driven approach to problem-solving

• Bachelor’s degree or higher required

• 5+ years of experience in project/program management

Preferred Qualifications:

• Startup experience

• SQL Skills

• Experience working in eCommerce or two sided marketplaces

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Additional Information

Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Individuals applying for positions at Wish, including California residents, can see our privacy policy here.