Job Description
ABOUT THE ROLE:
10Pearls is seeking a Salesforce Administrator who will be responsible for the administration and the configuration of multiple Salesforce instances for external customers. This role will work closely with stakeholders, end-users, product managers, and Salesforce Developers to understand business requirements and design effective solutions.
This is a great opportunity for an experienced Salesforce Administrator looking to build their skills on the Salesforce platform. The role will be customer facing so the ability to communicate clearly and effectively with technical and non-technical colleagues is critical.
This position can be done remotely in the United States, or onsite post-COVID.
WHAT YOU’LL BE DOING:
- Serve as primary system administrator for one instance of salesforce and management of the customer backlog
- Ensuring optimal performance of Salesforce systems and products.
- Manage Salesforce security including roles, profiles, sharing rules, workflows and groups.
- Maintain and customize Sales Cloud, Service Cloud, and other Cloud related applications.
- Create customer workflows, assist with reports and dashboards, configure the system, monitor and troubleshoot any reported issues
- Build custom reports, dashboards, and workflows.
- Ability to recommend and establish best practices on development methodologies to optimize cost and speed time to results
- Upgrading and configuring Salesforce systems for optimized integration.
- Manage operational requests and reporting including customer analysis and individual views, and troubleshoot issues
- Communicate with end-users and product managers to understand business requirements and convert them into effective solutions
- Managing Salesforce roles, profiles, sharing rules, workflows, and groups.
- Develop training materials and provide training and support to SalesForce.com end users.
- Maintain database for integrity and accuracy including cleansing and duplicate record management.
- Participate in agile development process, standups, sprint planning, story estimation, execution, and retrospective
- Importing sales department leads, contacts, and other data.
- Documenting processes, including error reports and changes to field history tables.
WHAT WE’RE LOOKING FOR:
- 2+ years of hands-on experience with Salesforce configuration and admin related work
- Demonstrated understanding of and experience with Salesforce.com architecture and API
- Excellent customer service and communication skills, including strong ability to determine customer needs and provide appropriate solutions
- Strong understanding of Agile based development practices and Sprint planning strategies
- Experience working on iterative projects, and with deployment strategies/processes (staging environment vs. production)
- Knowledge of Jira and Confluence
STANDOUT CANDIDATES MAY ALSO BRING
- Certified Salesforce.com Salesforce Administrator, Sales Cloud Consultant, and Platform App Builder or other equivalent qualification.
- Experience with CONGA, APEX, Visual Force, API, Workflows, Community, Lightning components and Managed packages
- Salesforce architecture experience a plus
10Pearls is an award-winning end-to-end digital innovation company that helps businesses imagine and build the future. We partner with businesses to help them transform, scale and accelerate by adopting digital and exponential technologies. Our work has ranged from creating highly usable, secure digital experiences, mobile and software products, to helping businesses modernize through cloud adoption and development and the digitalization of their business processes. Our clientele is highly diverse, including Global 1000 enterprises, mid-market businesses, and even high growth start-ups. But those are just the facts. What makes us unique is that we have true heart and soul. We have a strong focus on a double bottom line and actively support and engage with the communities where we live and work to make the world a better place. In a nutshell, we believe in doing well, while doing good and know how to balance the two.
10Pearls is headquartered in the Washington DC Metro area with offices globally in South America, Europe, and Asia. Our employees are intelligent, passionate, hardworking, and drive innovative thinking to solve challenging problems for our clients. Our employees from all over the world and have highly diverse backgrounds and perspectives. On top of all that, they are good people who want to help each other grow and succeed.
We are growing rapidly, but looking for the right people to join the team. If you are looking for a challenging professional growth opportunity, have an entrepreneurial spirit, high energy and want to work with others that share your values, we would love to meet you! Please feel free to learn more about us at https://10pearls.com/about
WE OFFER A COMPETITIVE COMPENSATION PACKAGE, INCLUDING FULL BENEFITS:
- Medical, Dental, Vision
- FSA, Medical and Dependent Coverage
- HSA (for the high deductible health plan option)
- Telemedicine Program (for those enrolled in Medical)
- Basic Life & Accidental Death & Dismemberment Insurance
- Voluntary Life & Accidental Death & Dismemberment Insurance, both employee and dependents
- Short Term Disability
- Paid parental leave
- Group Long Term Disability
- Voluntary Critical Illness, Cancer, and Hospital Indemnity Insurance
- 401(k) (up to 4% employer match, no vesting schedule)
- Onsite Gym (post-COVID!)
- Onsite cold-brew coffee
- Fully paid parking onsite
- Extracurricular activities, both fun and community service
- Employee Resource Groups
- Employee Referral program
10PEARLS IS AN EQUAL OPPORTUNITY EMPLOYER AND IS COMMITTED TO MAINTAINING A DIVERSE WORKPLACE.
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