Customer Care Representative - FT Probation - Cincinnati Cincinnati, OH/en-US/search/job/Cincinnati-OH/Customer-Care-Representative---FT-Probation---Cincinnati_R3519/apply More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. Position Summary This is a full-time position represented by UWUA 600 Union. You will be considered a probationary employee for the first twelve (12) months of employment. Are you good at listening, anticipating customer needs and offering solutions? If you enjoy interacting with customers in a variety of situations, from handling the simplest transaction to figuring out the complex, multi-faceted scenarios, this role is for you.nbsp; You are able to effectively guide each customer to the right solution in a timely and efficient mannercall after call, day after day.nbsp; You enjoy multi-tasking and learning something new daily, all while still being able to perform routine and repetitive tasks.nbsp;You maintain positivity while in calm, structured or high-pressured situations. You proudly serve as the empowered customer advocate as you balance and meet the needs of this changing business. You are your best, on purpose, every time.nbsp;nbsp;nbsp; The most important part of the job is that you'll be building genuine connections with your customers while being a great ambassador for the Duke Energy brand.nbsp; What you bring to the table is some experience and education, commitment to customer service and a strong work ethic. In addition to a starting rate of $14.50/hour, this position includes an incentive program with the opportunity to earn hundreds of extra dollars in your paycheck! General Job Information: STARTING PAY RATE is $14.50. Future increases will be based on a performance review process. FLEXIBLE WORK SCHEDULE: Representatives are awarded shifts during an annual schedule bid and will work those shifts for 12 months. However, based upon business need your schedule may change at any time throughout the year. Our call centers are a 24 hour/7 days per week operation (this will include weekend and evening schedules).nbsp; Representatives are expected to be on-call and work extended hours to support higher call volumes during times of inclement weather, an average of five to six total weeks per year, and report to work when other businesses and schools are closed.nbsp; We are front-line employees just like our service technicians if the power is out or there is a major weather event affecting power, you are expected to be here to serve our customers.nbsp; We are open on holidays and you may sign up or be drafted to work during those times. TESTING: You will receive an email notification from IBM-Kenexa (support@ibm.com or support@kenexa.com) with a link to the online Duke Energy Customer Care Assessment immediately after applying. You will have three (3) days to complete the Assessment. Timely completion of the Assessment is required in order for you to be further considered for this position. The assessment will be timed. TRAINING: Successful candidates will receive extensive training to ensure that they are knowledgeable and prepared to handle customer issues. The training will begin on or shortly after your first day of employment and is expected to last 8 weeks. The training classes and schedule will vary according to location and position. During the training period, you will not be allowed to be absent. If selected for an interview and offered a position, your offer will be contingent upon you submitting to and successfully completing a drug test and criminal background check within a reasonable timeframe and prior to employment. Click here for an inside look at why our employee's love working in our customer care organization -- https://www.youtube.com/watch?v=YDDm6VG0QmY Your major responsibilities will include: * Arriving on time and adhering to your schedule * Being an engaged customer advocate * Meeting or exceeding performance targets

• Being a brand ambassador internally and externally * Thinking on your feet and learning in an ever-changing environment * Handling your customers needs with integrity and empathy in one transaction * Accurately navigating and maneuvering through multiple computer applications and screens simultaneously * Managing your time, recording it accurately and inputting it according to the companys quality standards * Actively engaging and participating in training and weekly coaching sessions * Working on your own initiative and participating fully as part of a team under the guidance of a coach * Adapting to constant change, i.e. program offerings, computer tools, process changes As a successful applicant, you: * Have customer service experience * Possess a warm, friendly and engaging personality with a confident telephone manner * Demonstrate good organizational skills * Show a strong sense of responsibility and desire to get things done properly * Are self-aware and understand the impact of your own performance and behavior * Are highly self-motivated without self-importance * Consistently act as a collaborative team player striving for the success of the business * Have a passion for serving and are able to demonstrate tenacity and persistence * Are motivated by results * Communicate clearly and with confidence * Thrive when working within deadlines in a fast-paced environment * Maintain a positive rapport in challenging situations * Present yourself well with a positive, proactive and professional approach Basic/Required Qualifications * High School diploma or GED * One year customer service experience (may include call center, hospitality, retail, etc.) Desired Qualifications * Some college or college degree. * 2+ years customer service experience (may include call center, hospitality, retail, etc.), preferably to include call center experience and experience promoting products and services in a call center environment. * Bilingual (Spanish/English preferred). * Effective listening and communication skills and the ability to interact with external and/or internal customers in a professional, courteous and empathetic manner. * Ability to build trust and loyalty with customers, handle confidential information and act with integrity at all times. * Ability to multi-task and navigate between multiple computer systems quickly and accurately while maintaining a dialogue with customers and meeting strict performance expectations. * Ability to work a flexible work schedule as described in the General Job Information section. Travel Requirements Not required Relocation Assistance Provided (as applicable) No Represented/Union Position UWUA, IUU Local 600 Visa Sponsored Position No Posting Expiration Date Monday, May 14, 2018 All job postings expire at 12:01 AM on the posting expiration date. Please note that in order to be considered for this position, you must possess all of the basic/required qualifications. Posted TodayFull timeR3519 We are one of the largest electric power holding companies in the United States, supplying and delivering electricity to approximately 7.4 million U.S. customers. We have approximately 52,700 megawatts of electric generating capacity in the Carolinas, the Midwest and Florida and natural gas distribution services serving more than 1.5 million customers in Ohio, Kentucky, Tennessee and the Carolinas. Our commercial and international businesses own and operate diverse power generation assets in North America and Latin America, including a portfolio of renewable energy assets. Regardless of your skill set or specific interest, we're looking for the best and brightest talent in the industry. Our people make us great - and we're always looking for more. Find your career path today at Duke Energy, where it's more than a career - it's a chance to make a difference in people's lives. Duke Energy is an Equal Opportunity Employer and complies with the laws set forth in the Department of Labor EEO Poster and Supplement.