IT Infrastructure Analyst - CIOPS Cincinnati, OH/en-US/search/job/Cincinnati-OH/IT-Infrastructure-Analyst---CIOPS_R2257/apply More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. Position Summary The IT Infrastructure Analyst will serve as a member of the Critical Infrastructure amp; Operations team.nbsp; Major accountabilities include, but are not limited to:nbsp; handling tickets routed to thenbsp; support team for Server Operations; helping to ensure business requirements are sufficiently met; assisting in product upgrades; providing technical consultation to clients and team members; assisting in the development amp; support of product support documentation; compliance with regulatory and corporate IT standards. Responsibilities * Installing, configuring, and supporting Windows Servers, Workstations and Process Applications. * Analyzing business processes, information gathering, interpreting requirements, developing specifications and implementing process workflow, including routing and approvals. * Performing activities/processes that manage Server Operating Systems, Hardware and Provisioning (AV, Backup, Patching, etc). * Participation on project teams to deliver quality server architectural solutions. * Supporting critical control centers. * Developing and promoting standard operating procedures * Performing problem resolution and root cause analysis along with recommending and implementing preventive techniques. * Documenting standard operating processes and procedures. * Ensure NERC CIP compliance requirements are meet and maintained * Participation in 24x7 on-call rotation Working Conditions * This position must sit in Cincinnati, OH * Up to 5% travel Basic/Required Qualifications * Bachelor's degree in Computer Science or a related discipline or three (3) years of prior equivalent work related experience in lieu of a degree * One to two (1-2) years of prior work related experience in addition to a degree Desired Qualifications * Expertise with Windows Operating Systems * Prior experience with change control processes * Experience with infrastructure support tools such as backup, Anti-malware and patching * Organization and customer service skills * Analytical and problem solving skills * Excellent teamwork skills * Ability to manage change * Ability to thoroughly document work processes, communicate, and adhere to processes * Excellent communication skills (verbal and written) * Strong inter-personal skills (listening, conflict management, approachability, negotiations) * Experience working in a regulated environment such as NERC CIP, SOX or HIPAA * Familiarity with Linux Operating Systems * Familiarity with SCADA Security and NERC CIP Security requirements * Knowledge of EMC Storage Software, SAN attached storage, EMC Avamar, HP Blade Systems, Citrix, VMware, Shavlik, McAfee ePo, and Bladelogic * Knowledge of FootPrints and SQL Database Administration * Ability to learn / adapt quickly to a rapidly changing environment - ability to manage change * This position requires the incumbent to be well rounded in all facets of systems administration and possess the ability to quickly assess and take ownership of a situation with a commitment to work until a resolution is found Travel Requirements 5-15% Relocation Assistance Provided (as applicable) No Represented/Union Position No Visa Sponsored Position No Posting Expiration Date Tuesday, March 20, 2018 All job postings expire at 12:01 AM on the posting expiration date. Please note that in order to be considered for this position, you must possess all of the basic/required qualifications. Posted 4 Days AgoFull timeR2257 We are one of the largest electric power holding companies in the United States, supplying and delivering electricity to approximately 7.4 million U.S. customers. We have approximately 52,700 megawatts of electric generating capacity in the Carolinas, the Midwest and Florida and natural gas distribution services serving more than 1.5 million customers in Ohio, Kentucky, Tennessee and the Carolinas. Our commercial and international businesses own and operate diverse power generation assets in North America and Latin America, including a portfolio of renewable energy assets. Regardless of your skill set or specific interest, we're looking for the best and brightest talent in the industry. Our people make us great - and we're always looking for more. Find your career path today at Duke Energy, where it's more than a career - it's a chance to make a difference in people's lives. Duke Energy is an Equal Opportunity Employer and complies with the laws set forth in the Department of Labor EEO Poster and Supplement.