For decades, Itron has been delivering critical energy and water infrastructure services to customers around the globe--and we're just getting started. Join us and help design the future of resource management.

The Global Customer Support Services (GCSS) organization exists to ensure a seamless customer experience and continuous success by providing unparalleled care to every customer in their resourceful use of energy and water. GCSS is looking for a project coordinator to help support our Customer Experience project which involves defining and documenting customer touchpoints within GCSS along with the gaps as they exist today. This Intern will be working with GCSS leadership and engineers on a global scale.

DURATION: ~8 hours/day for at least 90 days, with potential to continue to year end

DUTIES & RESPONSIBILITIES

• Participate in development of the GCSS Customer Experience Journey Mapping

• Interview GCSS team members and cross-functional stakeholders to gain an understanding of customer touchpoints and gaps via workplace collaboration tools and technologies such as Microsoft Teams

• Assist in research of Customer Experience Journey Mapping through various online research channels such as Technology & Services Industry Association (TSIA)

• Track project assignments and keep team informed of progress

• Collaborate with stakeholders effectively via workplace collaboration tools and technologies

• Ability to learn and work within our Incident Management systems such as Remedy and Salesforce

REQUIRED SKILLS & EXPERIENCE

• EDUCATION/EXPERIENCE: Enrolled in a related accredited degree program OR seeking to return to the workforce to make a career pivot

• Proficiency with Microsoft suite of products such as Excel, Word, Teams, Outlook, and SharePoint (or similar workplace collaboration tools)

• Professional workplace communication skills, including ability to communicate with stakeholders globally and write professionally with clear tone and accessible documentation

• The ability to work independently and manage one’s time independently and successfully

• Self-starter with an authentic and enthusiastic attitude to learn

• A positive attitude, willing to jump in and tackle new challenges and topics

• Available to dedicate at least 90 days to internship

PREFERRED SKILLS & EXPERIENCE

• Ability to communicate complex technical topics to stakeholders internally

• Knowledge of Power BI and Key Performance Indicators (KPI’S) measures

• Project Management skills and/or desire for Project Management career

• Prior related work, internship or volunteer experience in a complex matrixed organization

PHYSICAL DEMANDS: This is a typical office job, with no special physical requirements or unusual work environment.

The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity, Affirmative Action Employer . If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com

Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure services to communities in more than 100 countries. Our portfolio of smart networks, software, services, meters and sensors helps our customers better manage electricity, gas and water resources for the people they serve. By working with our customers to ensure their success, we help improve the quality of life, ensure the safety and promote the well-being of millions of people around the globe. Itron is dedicated to creating a more resourceful world. Join us: www.itron.com

Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure services to communities in more than 100 countries. Our proven portfolio of smart networks, software, services, meters and sensors helps our customers better manage energy and water for the people they serve.