Our Global Customer Support Services (GCSS) team is searching for an intern to support various GCSS Projects and day-to-day operations. The intern will assist the Project Teams for the scoping, project management and user acceptance testing. The day-to-day operations include system maintenance, user account management, process review and system troubleshooting. This role requires a strong understanding of technical terminology but is not a heavy coding position.

Duration: This is intended to be a four-month paid internship (~20-30 hours/week) beginning immediately, with potential to extend beyond the stated timeframe.

JOB DUTIES & RESPONSIBILITIES:

• Assist with daily operations for User Acceptance Testing (UAT)

• Understand technical requirements to engage with system stakeholders

• Support the Unified Customer Experience project, interviewing internal stakeholders to understand how teams work with customers and recommend improvements after pulling together end-to-end process information

• Utilize strong business acumen and communication skills to interact, collaborate and problem solve with technical teams and business leaders

EDUCATION:

• Must be enrolled in an accredited university degree program working towards a degree in a related field (Computer Science/Network Engineering, Engineering, Business, Information Technology or Project Management preferred).

REQUIRED SKILLS & EXPERIENCE:

• Strong understanding of technical terminology and business operations

• Ability to work collaboratively in teams using professional oral and written communication skills

• Able to work and collaborate efficiently with a remote team, spread over multiple time zones, including experience using common workplace collaboration tools (i.e. Teams, Outlook, Zoom, Slack, etc.)

• Experience managing time well and prioritizing tasks

• Strong problem-solving ability with the desire to take ownership of issues and follow through until resolution

• Must be available for at least 20 hours/week

PREFERRED SKILLS & EXPERIENCE:

• Prior related experience

• Knowledge of Information Technology Infrastructure Library

• Candidate to be located in central time zone, or available often for central time zone work hours to collaborate with teammates

PHYSICAL DEMANDS:

• This is a typical office job, with no special physical requirements or unusual work environment.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity, Affirmative Action Employer . If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com

Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure services to communities in more than 100 countries. Our portfolio of smart networks, software, services, meters and sensors helps our customers better manage electricity, gas and water resources for the people they serve. By working with our customers to ensure their success, we help improve the quality of life, ensure the safety and promote the well-being of millions of people around the globe. Itron is dedicated to creating a more resourceful world. Join us: www.itron.com

Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure services to communities in more than 100 countries. Our proven portfolio of smart networks, software, services, meters and sensors helps our customers better manage energy and water for the people they serve.