We believe the way we manage energy and water will define this century. By joining the Itron team, you can help ensure these precious resources are available to future generations. Are you up for the challenge? Itron is seeking a skilled and motivated Intern to join our Global Customer Support Services (GCSS) team and assist in creating technical training documentation and videos. This intern will engage with a global customer facing team and support internal and external stakeholders. This paid internship is a great launch pad for a critical thinker who is interested in building their career in writing, training and technology.

DURATION: Minimum of 90 days with Itron. Preference for ~20 hours/wk during the academic year, and full-time availability in summer (~40 hours/wk). Potential to continue after 90 days.

DUTIES & RESPONSIBILITIES:

• Create, develop, plan, write and edit operational, instructional, maintenance and test procedures for paper, multimedia, and web-based publications

• Research and incorporate available engineering information such as drawings, design reports, equipment and test specifications into publications

• Interview product development teams, marketing teams, engineers and other technical personnel to provide accurate and comprehensive information that is appropriate for the targeted audience

• Use ticket tracking and document authoring tools and technology to access product information and push publication deliverables through to the release cycle

• Track project assignments and keep management informed of progress

• Collaborate with teammates effectively in person and/or via workplace collaboration tools and technologies

REQUIRED SKILLS & EXPERIENCE

• Education: enrolled in an accredited and related degree program with completion of at least two years of college-level coursework (preference for Technical Communications, Writing, Communications, English)

• Proficiency with Microsoft Excel and Microsoft Word

• Professional workplace communication skills, including ability to communicate with stakeholders globally

• Excellent, clear, clean, accessible writing; obsessive attention for consistency and technical accuracy

• A positive attitude, willing to jump in and tackle new challenges.

• Available to dedicate at least 90 days to this internship

PREFERRED SKILLS & EXPERIENCE:

• Ability to communicate complex technical topics to non-technical stakeholders both internally and externally.

• Knowledge of MadCap Flare

• Knowledge of Azure DevOps

PHYSICAL DEMANDS : This is a typical office job, with no special physical requirements or unusual work environment.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity, Affirmative Action Employer . If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com

Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure services to communities in more than 100 countries. Our portfolio of smart networks, software, services, meters and sensors helps our customers better manage electricity, gas and water resources for the people they serve. By working with our customers to ensure their success, we help improve the quality of life, ensure the safety and promote the well-being of millions of people around the globe. Itron is dedicated to creating a more resourceful world. Join us: www.itron.com

Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure services to communities in more than 100 countries. Our proven portfolio of smart networks, software, services, meters and sensors helps our customers better manage energy and water for the people they serve.