PSEGLI Summer Intern - Customer Technology Date: Jan 2, 2019 Location: Melville, NY, US Company: PSEG Requisition ID: 53505 Job Function/Category: University Recruiting Employment Type: Non-Exempt Full Time This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey. PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy. PSEG is a diversified energy company headquartered in Newark, N.J. Established in 1903. The company has long had a key role in fueling New Jersey's economy and supporting the state's quality of life. Public Service Electric and Gas (PSE&G) is New Jersey's largest provider of electric and gas service serving 2.2 million electric customers and 1.8 million gas customers. Another member of the PSEG family of companies, PSEG Long Island, operates the electric transmission and distribution system of the Long Island Power Authority, with 1.1 million customers. PSEG also owns and operates a diverse fleet of power plants with approximately 10,600 megawatts of generating capacity located primarily in the Mid-Atlantic and Northeast regions and has solar energy facilities throughout the United States. PSEG is a Fortune 500 company included in the S&P 500 Index and is a decade-long member of the Dow Jones North America Sustainability Index. PSEG has approximately 13,000 employees, who are carrying forward a proud tradition of dedicated service that has continued over more than 100 years. Summer Interns: College students are hired based on strategic university recruiting needs as identified on an annual basis. The intern period is a minimum of 10 weeks, beginning June 3, 2019 and ending Mid- August. Position Description: The Customer Technology team implements system enhancements to customer-facing technologies such as web self-service, mobile web, mobile app, and Customer Relationship Management (CRM). Work will vary based on the status of projects that are in motion during that time. Possible assignments include, Interns may be asked to. The successful candidate will be able to meet deadlines, juggle competing priorities, operate independently while knowing when to ask for help or guidance, and view all work from a customer's perspective. Duties include (but not limited to): * Assisting team members with testing system enhancements or changes * Researching and benchmarking other companies' use of similar technologies, and conducting web usability studies. * Running reports and communicating the results. Education and Qualifications: Required: * College level rising Juniors and Seniors with a minimum GPA of 3.0 or higher seeking a degree in Marketing, Communications, Customer Information Systems (CIS) or related major. * Proficient in Microsoft Office products such as Excel. * Interest in and comfort with Website design, e-commerce, and mobile technology. * Strong verbal and communications skills. * This position requires driving to company locations and off-site assignments and events, applicants must possess a valid drivers license with a safe and satisfactory driver history. Desired: * Direct customer service experience. * Being technically savvy is an advantage. As an employee of PSE&G or PSEG Long Island, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations. This site (http://www.pseg.com) is strictly for candidates who are not currently PSEG employees. PSEG employees must apply for jobs internally through empower which can be accessed through the mypseg homepage by clicking on the employee center tab, then under the empower header, choose careers. Business needs may cause PSEG to cancel or delay filling position at any time during the selection process Public Service Enterprise Group (PSEG) is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legal protected characteristic. Legally protected characteristics included, race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals. Need to request an accommodation? If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision. Nearest Major Market: Long Island Nearest Secondary Market: New York CIty Job Segment: Intern, Gas, Gas Technician, Information Systems, Sustainability, Entry Level, Energy, Technology