Associate Billing Analyst San Diego Gas & Electric 82 reviews - San Diego, CA Perform complex analysis in support of customer or employee inquiries regarding issues such as rate applicability, metering, and billing changes. Analyze accounts to ensure that billing components are accurate and in compliance with CPUC rules prior to assigning to billers for action. * Handle escalated billing scenarios that require extensive analysis and coordination with other departments throughout the company. Include associates in process to help them understand how to resolve similar issues. * Investigate and resolve billing inquiries/discrepancies in such areas as Time-Of-Use billing, high bills, stuck/damaged meters and other areas. Prepare billing history reports, provide supporting analysis, apply and explain company policies in various situations. Explain residential and commercial rates and tariff classes as well as company policies and available services to internal and external customers. * Review bill processing methodologies and systems and recommend changes and improvements. Identify and document process improvements, including step-by-step instructions on departmental procedures. * Performs other duties as assigned. External Qualifications: * Typically requires a minimum of two (2) years of increasingly responsible experience in billing operations or related customer service activities. * Requires knowledge of business practices, accounting techniques and computer systems normally acquired through college level courses; a bachelors degree in business administration, finance, accounting or related field is desirable. * Must possess excellent oral and written communication skills. * Candidate must have working knowledge of applicable state and federal regulations and related billing policies and procedures. * Experience in negotiations and conflict resolution is desirable. 6 hours ago - save job - original job Apply On Company Site Other jobs you may like CCA Billing Analyst Calpine - San Diego, CA 8 days ago Billing Analyst Wood - San Diego, CA 24 days ago REVENUE CYCLE ANALYST - Billing Services - Fu... Scripps Health Corp - San Diego, CA Scripps Health - 20 days ago * Associate Billing Analyst jobs in San Diego, CA * Associate Billing Analyst salaries in San Diego, CA San Diego Gas & Electric 82 reviews San Diego Gas & Electric (SDG&E) digs doling out energy in sunny Southern California. The Sempra Energy company is a regulated utility that... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume