Parts Specialist Tozour Energy Systems 6 reviews - King of Prussia, PA Title: Parts Specialist Department/Location: HVAC Parts & Supplies Department, King of Prussia, PA/Drew Court location FLSA Status: Non-Exempt Reports to: Director, HVAC Parts and Supplies Works with: HVAC Parts and Supplies Department, Customers, and Vendors. Job Purpose: Under general supervision completes assigned work to be a productive member of the Parts Team to deliver customer satisfaction and profit growth for the business unit and company. Essential Duties and Responsibilities: * Conducts sales of HVAC parts and supplies over the phone and over the counter. * Order required parts. * Answer customer calls, identify parts, and provide technical support to customers when required. * Actively makes customers aware of product promotions. * Responds to customer inquiries, questions, or complaints regarding products or services. * Possesses knowledge of the Trane product line and other lines carried to be able to demonstrate and discuss knowledgeably. * Inform customers of standard procedures or resolution of problems. Follows up either verbally or in writing. * Determine best method to resolve problems to ensure customer satisfaction and company adherence to policies. * Responsible for warranty administration on all parts. * Conduct self-study such as reading, research and assigned practice to improve abilities in companys products. * Must take: Trane University online training. * Other duties as needed. Personality: This person must be ambitious and motivated. HVAC knowledge a plus. Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit. Mature, credible and comfortable in dealing with clients and vendors. Must be able to work in a team environment. Must have excellent communication skills. Education and/or Experience: Technical School or Associates Degree in electronics or HVAC preferred. At least one year of industry experience. PC experience required. Personal Situation: Able to commute reliably to office base. Able to work extended hours on occasions when required. 18 hours ago - save job - original job Apply On Company Site * Part Specialist jobs in King of Prussia, PA * Jobs at Tozour Energy Systems in King of Prussia, PA * Part Specialist salaries in King of Prussia, PA Tozour Energy Systems 6 reviews Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume