As the Order Resolution Specialist at Crescent Electric, you will act as a liaison via telephone and email (where necessary) to provide product/services information and support to customers. In this role, you will resolve any emerging problems that our customers might face with accuracy and efficiency, such as complaints, orders, errors, account questions, billing, cancellation, etc.

PRIMARY DUTIES

• Ensure and lead excellent service standards and maintain high customer satisfaction (both internal and external customers) across all entities
• Ability to resolve all issues brought forward by the ordering team. Including but not limited to:
• Freight Rates
• Balances Due
• Retrieving Needed Invoice Information
• Relaying Backorders, ability to sell into new available item
• Calculating Correct Totals/Refunds
• Relay Manufacturer Issues to Customers.
• Troubleshoot general issues, customer concerns, problematic situations
• Coordinate with procurement team to attain accurate ETAs and escalate all unresolved issues to management.

QUALIFICATIONS

• Bachelor's degree in Supply Chain, Logistics, Business or similar degree; and minimum 5 years of customer service experience and 3 years of data entry experience

SKILLS

• Computer familiarity and Internet skills including use of emails, messaging, and information gathering. Knowledge of Microsoft Office helpful, specifically Word, Excel, Access, PowerPoint, and Acrobat Reader.
• Complete commitment to giving highest level customer service
• A friendly demeanor, a good work ethic, and flexibility with occasional routine changes.
• Must maintain confidentiality of customer and company information
• Ability to operate under pressure, to manage multiple projects, and to meet short and long-range deadlines.
• Ability to stay abreast with company policies, products and services

Total Rewards and Benefits

Crescent Electric's compensation package includes an array of top-tier benefit options, including:

• Eligibility for health, and dental, vision coverage, 401(k) plan, and flexible spending accounts, subject to plan terms.
• Eligibility for company-paid benefits such as life insurance, short-term disability, long-term care, and Employee Assistance Program, subject to applicable waiting periods.
• Excused Absence time off and Paid Time Off (PTO).
• Company-paid holidays.
• Other benefits for which you may be eligible includes supplemental life insurance, hospital indemnity, and accident and critical illness benefits with cancer coverage.
• Eligibility: Employees are eligible for health, dental, vision, and life insurance benefits on the first of the month following 30 days of employment. Employees who are 21 years of age or older will be automatically enrolled in the company’s 401(k) plan once they achieve 90 days of employment.

Family Owned. Culture of Quality. Opportunities to Advance.

Crescent is transforming and we are on a mission to power the communities we serve through teamwork and relentless customer focus. We have a vision of uncompromising teamwork committed to becoming the industry leader for our employees, suppliers, and shareholders. At Crescent, you will have the opportunity to develop professionally, grow personally and have the flexibility to balance your life's priorities. Let's serve together. Let's power our communities together. Let's become THE industry leaders... together.

Crescent Electric Supply is proudly an Equal Opportunity Employer. Crescent Electric Supply does not discriminate on the basis of age, color, race, national origin, gender, religion, marital status, disability, veteran, military status, sexual identity or expression, sexual orientation, or any other basis prohibited by local, state, or federal law. Veterans and military spouses are highly encouraged to apply. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served. Candidates are subject to pre-employment assessments, Motor Vehicle Record review, criminal background checks, references check, and a post-offer drug screen.

We're a nationwide leader in electrical supply distribution and solutions, focused on customer service. We work hard to get products to customers where and when they need them, as well as on time and ready for immediate use. No matter the role, from warehouse driver to general office support, every team member is responsible with helping our customers.