PRIMARY DUTIES:

• Request SPAs for customers as requested by sales.

• Ensure Ship and Debit SPAs are loaded in a timely manner so that qualifying sales are captured on the sale and claimed at month end.

• Create new records as required and maintain existing fake customer records that are used to store and maintain SPA Contracts with a consistent format as determined by management.

• Load and maintain SPA contracts either through the EDI845 Review Queue if vendor sends agreements EDI, via Conexiom, by downloading excel files through E-Term, or manually.

• Compare revised SPAs to previous versions.

• Review the EDI845 Review Queue for new and updated SPAs on a daily basis.

• Assist branch personnel in resolving issues related to SPA cost overrides not picking up properly.

• Process SPA credits through payables either by EDI849, if vendor is EDI capable, or manually, if credits are issued by vendor at a later date.

• Follow up with vendors to ensure credits are issued for SPA claims in a timely manner.

• Work with vendors to resolve SPA claim dollar shortage or overage variances once credits are received.

• Work with sales and AP on researching and resolving vendor chargeback and missed claim issues discovered.

• Review all SPAs that will expire within the current month and renew if applicable.

• Review SPA Override report on a daily basis and take action to resolve.

• Attend branch/company meetings and events as required. Overnight travel may be necessary.

• Perform other duties as assigned or requested.

• Uphold the values of the company and its culture, consistently demonstrating professionalism, integrity, and the highest standards of ethical behavior and professional conduct.

• Support company goals and objectives.

• Adhere to all safety policies.

• Maintain housekeeping, as needed.

QUALIFICATIONS:

• Comprehensive PC skills, including, but not limited to Microsoft Word, Excel, and Outlook.

• Ability to work quickly and accurately under time constraints and against deadlines.

• Excellent interpersonal and organizational skills.

• Ability to be detail oriented.

• Excellent verbal and written communication skills.

EDUCATION AND/OR EXPERIENCE:

• High School Diploma or General Education Degree (GED); and six months of related experience and/or training; or equivalent combination of education and experience.

KEY COMPETENCIES:

• CUSTOMER FOCUS: Dedicated to meeting or exceeding the expectations and requirements of internal and external customers; uses first-hand customer feedback to make improvements; always acts with the customer in mind.

• BUSINESS ACUMEN: Knows how the business works, including policies, practices, trends, and information that impact the business. Communicates professionally with internal and external customers and team members.

• DRIVE FOR RESULTS: Can be counted on to meet deadlines and goals; is always looking to learn and improve practices for optimal results.

• PROBLEM SOLVING & REASONING: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• COMMUNICATION & INFLUENCE: Ability to communicate and influence both directly and cross-functionally, in writing and orally in multiple venues; presentation, advertisements, articles, emails, etc. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• LANGUAGE SKILLS: Ability to read, analyze, and interpret common technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

• MATHEMATICAL & FINANCIAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

PHYSICAL DEMANDS

• Occasionally standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling needed and reaching with hands or arms.

• Most of the time sitting and using hands to handle or feel.

• Often talking or hearing.

• Close vision (clear vision at 20 inches or less) and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

• May be required to work more than 40 hours per week.

WORK ENVIRONMENT:

• Moderate noise (examples: business office with computers and printers, light traffic).

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

TOTAL REWARDS AND BENEFITS

Stoneway Electric's compensation package includes an array of top-tier benefit options, including:

• Eligibility for health, and dental, vision coverage, 401(k) plan, and flexible spending accounts, subject to plan terms.

• Eligibility for company-paid benefits such as life insurance, short-term disability, long-term care, and Employee Assistance Program, subject to applicable waiting periods.

• Excused Absence time off and Paid Time Off (PTO).

• Company-paid holidays.

• Other benefits for which you may be eligible includes supplemental life insurance, hospital indemnity, and accident and critical illness benefits with cancer coverage.

• Eligibility: Employees are eligible for health, dental, vision, and life insurance benefits on the first of the month following 30 days of employment. Employees who are 21 years of age or older will be automatically enrolled in the company’s 401(k) plan once they achieve 90 days of employment.

FAMILY OWNED. CULTURE OF QUALITY. OPPORTUNITIES TO ADVANCE.

Stoneway is transforming and we are on a mission to power the communities we serve through teamwork and relentless customer focus. We have a vision of uncompromising teamwork committed to becoming the industry leader for our employees, suppliers, and shareholders. At Stoneway, you will have the opportunity to develop professionally, grow personally and have the flexibility to balance your life's priorities. Let's serve together. Let's power our communities together. Let's become THE industry leaders...together.

Stoneway Electric Supply is an Equal Opportunity Employer. Candidates are subject to pre-employment assessments, Motor Vehicle Record review, criminal background checks, references check, and a post-offer drug screen.

We're a nationwide leader in electrical supply distribution and solutions, focused on customer service. We work hard to get products to customers where and when they need them, as well as on time and ready for immediate use. No matter the role, from warehouse driver to general office support, every team member is responsible with helping our customers.