As a Support Coordinator at Crescent Electric Supply, you will provide helpdesk support for all users experiencing problems with desktop hardware, software and other computer related technology issues and inquiries.

PRIMARY DUTIES:

• Interview users to collect information about problems and lead the user through diagnostic procedures to determine the source of error.
• Log and track calls using problem management software. Maintain history records and related problem documentation.
• Perform a triage on all incoming requests to ensure the tickets created are routed to the appropriate Tier for resolution.
• Responsible for handling problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to Tier II or Tier III personnel.
• Aid the Server Administrators and Network Administrators in the day-to-day support of the technical infrastructure.
• Notify appropriate IT personnel and keep end users informed of any infrastructure outages or problems not immediately resolved.
• Creates purchase orders for desktop and laptop equipment. Track assets from purchase to deployment.

QUALIFICATIONS:

• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Knowledge of computer software packages, including word processing, spreadsheet, and email applications.
• Familiarity with various hardware and software products.
• Strong interpersonal skills with the ability to work with individuals at all levels of the organization.

Total Rewards and Benefits

Crescent Electric's compensation package includes an array of top-tier benefit options, including:

• Eligibility for health, and dental, vision coverage, 401(k) plan, and flexible spending accounts, subject to plan terms.
• Eligibility for company-paid benefits such as life insurance, short-term disability, long-term care, and Employee Assistance Program, subject to applicable waiting periods.
• Excused Absence time off and Paid Time Off (PTO).
• Company-paid holidays.
• Other benefits for which you may be eligible includes supplemental life insurance, hospital indemnity, and accident and critical illness benefits with cancer coverage.
• Eligibility: Employees are eligible for health, dental, vision, and life insurance benefits on the first of the month following 30 days of employment. Employees who are 21 years of age or older will be automatically enrolled in the company’s 401(k) plan once they achieve 90 days of employment.

Family Owned. Culture of Quality. Opportunities to Advance.

Crescent is transforming and we are on a mission to power the communities we serve through teamwork and relentless customer focus. We have a vision of uncompromising teamwork committed to becoming the industry leader for our employees, suppliers, and shareholders. At Crescent, you will have the opportunity to develop professionally, grow personally and have the flexibility to balance your life's priorities. Let's serve together. Let's power our communities together. Let's become THE industry leaders... together.

Crescent Electric Supply is proudly an Equal Opportunity Employer. Crescent Electric Supply does not discriminate on the basis of age, color, race, national origin, gender, religion, marital status, disability, veteran, military status, sexual identity or expression, sexual orientation, or any other basis prohibited by local, state, or federal law. Veterans and military spouses are highly encouraged to apply. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served. Candidates are subject to pre-employment assessments, Motor Vehicle Record review, criminal background checks, references check, and a post-offer drug screen.

We're a nationwide leader in electrical supply distribution and solutions, focused on customer service. We work hard to get products to customers where and when they need them, as well as on time and ready for immediate use. No matter the role, from warehouse driver to general office support, every team member is responsible with helping our customers.