Shift: Monday - Friday, 8:30am - 5:00pm

As a Value-Added Services (VAS) Supervisor, you will assist the Manager with the additional services offered by a Regional Distribution Center (RDC) that supports several locations within a particular region. The services will include one or more of the following: CNC machine operation, Wire Cutting, Pipe Bending, Engraving, and sub-assembly operations. You will have a critical role in the collaboration of various business partners and the coordination of resources while using best practices in order to meet customer requirements.

PRIMARY DUTIES :

• Train, develop, and lead personnel with the appropriate skill sets in the areas described above.
• Ensure all department policies and standards are upheld.
• Provide input to the RDC leadership team on headcount, asset, and expense budgeting.
• Understand the customer requirements related to the value-added services department and develop plans for executing the daily workload.
• Ensure the accuracy of the product selection as needed for each service operation.
• Collaborate with RDC Manager to develop and maintain key metrics for VAS. With a focus on productivity and error trends and tracking and costing.
• Collaborate with RDC Manager & Quality team to develop and execute corrective action plan and preventative action plans for defects and process failures.
• Work with the Operations Manager to develop and execute a Preventative Maintenance schedule for all value-added service equipment.
• Work with the Inventory Control Manager and 3rd party vendors to recycle or dispose of any unsellable wire, pipe, metal, etc.

SUPERVISORY RESPONSIBILITIES :

• Manage direct reporting personnel and redefine the team, as needed.
• Responsibilities may include assisting with hiring, interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Outline roles and responsibilities, drive effective and efficient onboarding, and provide coaching and mentoring on an ongoing basis.
• Periodically evaluate the performance of each employee and offer goals and objectives on an annual basis.
• Recommend merit wage increases within the established company wage structure and policy.

QUALIFICATIONS :

• High school diploma or general education degree (GED); three to five years related experience and/or training; or equivalent combination of education and experience.
• Ability to collaborate with multiple teams and across functions.
• Demonstrated process improvement skills with the ability to develop and implement processes.
• Ability to analyze data and draw sound conclusions and recommendations.
• Ability to use warehouse equipment and inventory systems.
• Ability to obtain and maintain forklift certification.
• Experience with Microsoft Excel, Microsoft Word, and Microsoft Outlook.
• Product and application knowledge, electrical product materials handling experience, and a background in wholesale electrical distribution are strongly recommended.

Total Rewards and Benefits

Crescent Electric's compensation package includes an array of top-tier benefit options, including:

• Eligibility for health, and dental, vision coverage, 401(k) plan, and flexible spending accounts, subject to plan terms.
• Eligibility for company-paid benefits such as life insurance, short-term disability, long-term care, and Employee Assistance Program, subject to applicable waiting periods.
• Excused Absence time off and Paid Time Off (PTO).
• Company-paid holidays.
• Other benefits for which you may be eligible includes supplemental life insurance, hospital indemnity, and accident and critical illness benefits with cancer coverage.
• Eligibility: Employees are eligible for health, dental, vision, and life insurance benefits on the first of the month following 30 days of employment. Employees who are 21 years of age or older will be automatically enrolled in the company’s 401(k) plan once they achieve 90 days of employment.

Family Owned. Culture of Quality. Opportunities to Advance.

Crescent is transforming and we are on a mission to power the communities we serve through teamwork and relentless customer focus. We have a vision of uncompromising teamwork committed to becoming the industry leader for our employees, suppliers, and shareholders. At Crescent, you will have the opportunity to develop professionally, grow personally and have the flexibility to balance your life's priorities. Let's serve together. Let's power our communities together. Let's become THE industry leaders... together.

Crescent Electric Supply is proudly an Equal Opportunity Employer. Crescent Electric Supply does not discriminate on the basis of age, color, race, national origin, gender, religion, marital status, disability, veteran, military status, sexual identity or expression, sexual orientation, or any other basis prohibited by local, state, or federal law. Veterans and military spouses are highly encouraged to apply. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served. Candidates are subject to pre-employment assessments, Motor Vehicle Record review, criminal background checks, references check, and a post-offer drug screen.

We're a nationwide leader in electrical supply distribution and solutions, focused on customer service. We work hard to get products to customers where and when they need them, as well as on time and ready for immediate use. No matter the role, from warehouse driver to general office support, every team member is responsible with helping our customers.