JOB DESCRIPTION

POSITION SUMMARY

We are looking for Member Success (MS) Coordinator for Jeff Sekinger's team at 0Percent. This position is a key player and Swiss army knife of the department. This individual needs to be an effective communicator with a unique ability to establish strategic long-lasting relationships with 0Percent’s members and support their long-term growth and financial independence journey. To be successful in the role, sales will need to come naturally to you as well as you will need experience in the Crypto, foreign exchange, and financial space This role directly supports the Member Success Manager with moving the needle of the department KPIs and increasing the LTV (lifetime value) of our clients. Annual income posted includes commission compensation projections included. Annual salary range not including commission is $50,000 - $58,000.

ABOUT THE COMPANY

NURP bridges the gap between modern and future investing, leveraging emerging technologies. With our advanced algorithmic trading bots, comprehensive forex trading systems, and in-depth courses, we challenge the old investing model. Our mission is to propel algorithmic investing, otherwise known as high frequency trading forex robots, or HFT forex bot, empowering you for unparalleled success. Join us to embrace the future of intelligent investing and unlock your full potential!

PERFORMANCE OBJECTIVES

• Conducting meetings with our clients (onboarding accountability calls offboarding, etc)
• Managing communication between our department and our members
• Management of your assigned ticketing pipeline for member support inside the required time frames
• Responsible for generating revenue via cross-selling, up-selling, and collecting referrals from within our internal ecosystem
• Accountable for collecting information and data for the department
• Accountable for monitoring, moderating, and managing select social platforms (Discord, etc)
• Generating and managing affiliate relationships
• Collecting, drafting, and publishing case studies and testimonials monthly
• Responsible for CRM tracking, reporting, and data entry
• Manages all direct communication in an efficient and timely manner
• Actively seeks ways to improve products and the customer experience
• Performs other related duties as necessary or assigned

KEY COMPETENCIES

The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this role, but are not necessarily all-inclusive.

• Exceptional customer service skills
• Exceptional sales skills (High ticket sales preferred)
• Proficient within CRMs and other cloud-based technology such as google suite and other application
• Excellent written and verbal communication skills
• Excellent organizational and time management skills
• Exceptional collaborative and team-related social skills
• Knowledge surrounding the topics of finance, cryptocurrency, foreign exchange,
• algorithmic bot trading, credit, and investing.
• Comfortable working independently
• Ability to present yourself in a professional and respectable manner
• Critical thinking and outside the box problem solving
• Multilingual (Preferred)

EDUCATION AND EXPERIENCE

• GED or High School Diploma required (required)
• Minimum (2) years of sales experience (required)
• Minimum (2) years of customer service experience (required)
• Experience working with team members across multiple functional roles (required)
• Minimum (2) years working within the financial industry (preferred)
• Series 6, 7, 63, and 65 (preferred)
• Finance, Economics, General Business, Accounting, Marketing, Real Estate degree (preferred)
• Experience in management and leadership roles (preferred)
• Experience in professional investments (crypto, foreign exchange, algorithmic bot trading, real estate, and or hedge funds) (preferred)

PHYSICAL REQUIREMENTS

• Ability to spend prolonged periods of time standing, sitting, or walking.
• Ability to be on video conferences, phone calls, and messaging systems during business hours
• Must be able to lift at least 25 lbs.
• Reasonable accommodations may enable individuals with disabilities to perform the essential requirements.

BENEFITS

• Highly competitive commission compensation. (Annual compensation includes commission compensation projections)
• 100% Remote Position
• Paid Time Off
• Health insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Accident insurance
• Hospital insurance
• Access to our product and services at large discounts and some instances free

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, NURP recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

If this position caught your eye, send us your resume! For best consideration, Send an email to TALENT @NURP.com. Already a NURP candidate? Please connect directly with your recruiter to discuss this opportunity.