Benefits:

Bonus based on performance

Company car

Competitive salary

Dental insurance

Free uniforms

Health insurance

Paid time off

Profit sharing

Training & development

Vision insurance

1-Tom-Plumber Operations Manager

1-Tom-Plumber, a rapidly expanding emergency plumbing service catering to both commercial and residential clients, is currently seeking an Operations Manager for our franchise. This role is pivotal for driving the location's growth, enhancing profitability, and leading our team toward excellence.

Unique Role Dynamics: This position starts as a blend of direct involvement in operations and managerial responsibilities. Given our current stage as a burgeoning company, the Operations Manager will engage in hands-on tasks as well as oversee the management of operations. As the company grows - a key responsibility of this role - the balance will shift increasingly towards full-time management, aligning financial feasibility with operational leadership.

Key Qualities:

Culture-Based Leadership: We are seeking a leader who can cultivate a vibrant team culture, one where employees are excited to come to work, are highly productive, and provide unparalleled customer service. This leader should excel in fostering an environment where attention to detail, task completion, and strong communication are paramount.

Growth Orientation: The ideal candidate will be forward-thinking and adaptable, ready to navigate changes in technology, the economy, and the industry landscape. Embracing evolution and guiding the team through transitions is essential for our collective success.

Attention to Detail: A keen eye for detail is crucial in this role, ensuring precision in every aspect of operations and decision-making.

Punctuality and Availability: As a leader, being on time and reliably available for your team is paramount, especially during unconventional hours, including evenings, overnight, weekends, or holidays.

Requirements:

Demonstrated strong work ethic.

Ability to strategize and execute plans effectively.

Commitment to fulfilling all job responsibilities.

Availability to address business emergencies 24/7.

Oklahoma Journeyman License or higher and at least 5 years in the plumbing industry required. Plumbing management experience is preferred, but not necessary.

Utilizing and Championing ServiceTitan: Experience with ServiceTitan is preferred but not required. The candidate should be enthusiastic about leveraging this job management software to its fullest potential, ensuring maximum efficiency and value for the company.

Franchise management experience is an asset but not mandatory.

Responsibilities:

Oversee the plumbing, drains, and excavation teams, as well as office positions including dispatchers, office administration, customer service representatives, etc., ensuring cohesive and efficient operations across all divisions.

Conduct performance evaluations, manage promotions and terminations, and recommend salary adjustments.

Implement actionable strategies based on analytical reports to enhance profitability and operational efficiency.

Champion customer retention by ensuring the highest level of satisfaction.

Propel sales growth and revenue enhancement.

Enforce inventory management best practices.

Provide rapid responses to customer plumbing emergencies.

Display a "whatever it takes" attitude to sustain growth.

Lead by example, becoming the team leader everyone aspires to work alongside.

Compensation:

A competitive salary ranging from $60,000 to $75,000, dependent on experience, with the addition of profit sharing.

It is anticipated that, upon the business's establishment, profit sharing will constitute a significant portion of the Operations Manager's remuneration.

This role is designed for those who are eager to be part of a dynamic, growth-oriented environment, with the understanding that initial responsibilities will include a mix of operational and managerial duties. The ideal candidate will not only excel in attention to detail, punctuality, and availability but also in embodying a leadership style that nurtures a positive and productive workplace culture and adapts to change. If you are ready to grow with us and lead our team to new heights, we would love to hear from you.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to 1-Tom-Plumber Corporate.