Job Description

We are seeking a hands-on UX Designer to improve messaging experiences across mobile applications and desktop web products serving multiple user groups. This role will design new AI-powered messaging features and improve communication patterns so users can respond more effectively, understand conversation status, and re-engage when appropriate.

The ideal candidate has strong end-to-end product design experience, a portfolio demonstrating complex product workflows, and the ability to work independently within an established product environment.

Enterprise experience strongly preferred.

Key Responsibilities

• Design end-to-end product experiences across mobile applications and desktop web.

• Create wireframes, user journeys, interactive prototypes, and high-fidelity mockups.

• Design user experiences for AI-powered messaging features.

• Improve communication responsiveness through reply prompts, expectation setting, status transparency, and re-engagement patterns.

• Simplify complex workflows and data-heavy experiences involving search, filtering, data export, or similar functionality.

• Apply established design-system components, patterns, and visual standards.

• Collaborate with Product Management, Engineering, UX Research, and Legal partners.

• Incorporate qualitative research findings and user feedback into design iterations.

• Support design validation through qualitative research and A/B testing.

• Prepare clear design specifications and handoff materials for engineering teams.

• Work independently, manage assigned design work, and ramp quickly with minimal oversight.

Qualifications

Must-Have Skills

• 3+ years of professional product UX design experience.

• Portfolio demonstrating end-to-end product UX work.

• Strong interaction design, visual design, prototyping, and user-journey design skills.

• Experience designing complex workflows or data-heavy enterprise product experiences.

• Experience with search, filtering, data export, or comparable complex interaction patterns.

• Ability to work independently and operate effectively with minimal oversight.

• Experience collaborating with Product, Engineering, Research, and Legal stakeholders.

• Experience incorporating UX research findings and user feedback into product designs.

• Strong written and verbal communication skills.

• Recent hands-on individual contributor experience.

Nice-to-Have Skills

• Experience designing messaging, inbox, communications, or notification products.

• Accessibility expertise, including familiarity with WCAG and assistive technologies.

• Experience designing international or localized products.

• Experience designing products for the Japanese market.

• Mobile-first product design experience.

• Experience supporting A/B testing or experimentation programs.

• Prior contractor or embedded-team experience within a large product organization.

• Experience designing AI-enabled product features.

Additional Information

Required Tools & Platforms

• Strong, current Figma proficiency.

• Experience creating interactive prototypes.

• Experience with design-to-engineering handoff workflows.

• Experience working within an established design system.

Location, Time & Engagement

• Remote contract opportunity.

• Candidates must be located in the United States.

• Must be available for full-time work at 40 hours per week.

• Must be able to work with teams operating in the U.S. Central time zone.

• Contract is expected to continue through March 31, 2027.