ServiceNow Lead Developer Position

Position Summary:

We are seeking an experienced ServiceNow Lead Developer to design, develop, and implement ServiceNow solutions that drive process automation, IT service management (ITSM), and enterprise-wide workflows leveraging out of box functionality. The Lead Developer will serve as a technical leader, overseeing development best practices, mentoring developers, and ensuring scalable, secure, and compliant ServiceNow implementations.

Key Responsibilities:

· Lead the design, development, and configuration of ServiceNow modules (ITSM, ITOM, CMDB/Asset, or others as applicable).

· Translate business requirements into technical solutions using ServiceNow best practices.

· Develop and maintain ServiceNow workflows, business rules, UI policies, client scripts, and integrations.

· Provide technical leadership to a team of ServiceNow developers, ensuring high-quality code and adherence to governance standards.

· Collaborate with stakeholders to define technical roadmaps and recommend ServiceNow capabilities that align with business needs.

· Lead integration efforts between ServiceNow and third-party systems using APIs, MID servers, and integration tools.

· Ensure platform stability, performance, and security by following ServiceNow development standards and industry best practices.

· Manage code promotion across environments using update sets, application repositories, or DevOps pipelines.

· Mentor junior developers and provide technical guidance, code reviews, and training.

· Help develop, implement and maintain testing procedures for developers.

· Stay updated on new ServiceNow releases, features, and industry trends.

Qualifications:

· Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

· 5+ years of hands-on ServiceNow development experience with multiple implementations.

· Proven experience as a lead developer or technical lead on ServiceNow projects.

· Strong knowledge of ServiceNow core modules: Incident, Problem, Change, CMDB, Knowledge, Service Catalog, Request Fulfillment, Discovery, etc.

· Experience with ITOM, integrations, automations, Service Graph and CSDM.

· Proficiency in JavaScript, Glide API, REST/SOAP integrations, HTML/CSS, and AngularJS.

· Familiarity with ServiceNow Flow Designer, IntegrationHub, and Scoped Applications.

· Knowledge of ServiceNow best practices, security models, and performance optimization techniques.

· ServiceNow certifications strongly preferred:

Certified System Administrator (CSA)

Certified Application Developer (CAD)

ITSM, ITOM, or other product-specific certifications

· Strong leadership, communication, and collaboration skills.

Preferred Skills:

· Experience with Agile/Scrum delivery methodologies.

· Familiarity with DevOps pipelines and automated testing in ServiceNow (ATF, Jenkins, Git).

· Knowledge of ITIL/ITSM processes and frameworks.

· Ability to interact with senior leadership and business stakeholders to provide technical guidance.

Top Required Skills & Years of Experience:

Hands-on ServiceNow development experience with multiple implementations. (8+ years)

Proven experience as a lead developer or technical lead on ServiceNow projects. (8+ years)

Strong knowledge of ServiceNow core modules: Incident, Problem, Change, CMDB, Knowledge, Service Catalog, Request Fulfillment, Discovery, etc. (588+ years)

Proficiency in JavaScript, Glide API, REST/SOAP integrations, HTML/CSS, and AngularJS. (588+ years)

Nice to Have Skills:

Experience with Agile/Scrum delivery methodologies.

Familiarity with DevOps pipelines and automated testing in ServiceNow (ATF, Jenkins, Git).

Knowledge of ITIL/ITSM processes and frameworks.

Ability to interact with senior leadership and business stakeholders to provide technical guidance.