LOCATION: FAIRFIELD OH
REPORTS TO: GM
JOB PURPOSE:
SHIFT LEADS SERVE AS THE TEAM LEADER. THEY NOT ONLY HELP GUESTS MEET THEIR FITNESS AND NUTRITION GOALS
BY ASSISTING THEM TO HELP SELECT SMOOTHIES AND RETAIL PRODUCTS THAT INSPIRE THEM MAINTAIN A HEALTHY AND
ACTIVE LIFESTYLE BUT, ALSO, PROVIDE GUIDANCE TO TEAM MEMBERS WHEN GENERAL MANAGERS ARE NOT IN THE
STORE.
DUTIES AND RESPONSIBILITIES:
COMPOSURE:
“THINKS ON THEIR FEET" AT ALL TIMES REGARDLESS OF INTERNAL OR EXTERNAL PRESSURES
INFORMS GENERAL MANAGER TO ALL PROBLEMS OR UNUSUAL MATTERS OF SIGNIFICANCE
ASSISTS TEAM MEMBERS AT THE POINT OF SALE (POS) WITH UPSELLING
DELEGATION:
ENSURES DEPLOYMENT MAPS ARE IN USE AND ALL TEAM MEMBERS UNDERSTAND ASSIGNED STATIONS TO
MAINTAIN EFFICIENT STORE OPERATIONS
ASSISTS IN TEAM MEMBER MANAGEMENT DURING SCHEDULED SHIFTS
DRIVE FOR RESULTS:
SUPPORTS AND ADHERES TO COMPANY STANDARDS FOR OPERATIONS, MARKETING/COMMUNICATIONS AND BRAND
IDENTITY
ENCOURAGES TEAM MEMBERS ON SHIFT TO EXCEED GOALS AND COMPLETE ALL CHECKLIST TASKS
ETHICS AND VALUES:
FULFILLS CASH HANDLING AND INVENTORY REPORTING RESPONSIBILITIES WITH HONESTY
IS TRUSTED AND RELIED UPON WITH SENSITIVE INFORMATION FROM BOTH THEIR TEAM AND GENERAL MANAGER
LIVES AND PROMOTES THE CULTURE, VALUES, VISION AND MISSION OF SMOOTHIE KING
“DOES THINGS THE RIGHT WAY” EXEMPLIFIES OPERATIONAL STANDARDS TO TEAM MEMBERS WHEN COMPLETING
TASKS AROUND THE STORE
GUEST FOCUS:
IS RESPONSIBLE FOR PRODUCT AND GUEST SERVICE EXPERIENCE
ENSURES GUESTS PURPOSE IS MET WHEN SMOOTHIES ARE ORDERED
GREETS AND ENGAGES WITH THE GUEST TO PROVIDE A FRIENDLY EXPERIENCE
ENSURES SELF AND TEAM ON SHIFT DEMONSTRATE “GUEST COMES FIRST” ATTITUDE
BLENDS SMOOTHIE ACCORDING TO THE RECIPE TICKET FOR A CONSISTENT TASTE
SELF-DEVELOPMENT:
IS WILLING AND LOOKING TO TAKE ON NEW TASKS OUTSIDE OF THEIR ROLE