Reports to: GM

Job Purpose:

Shift Leads serve as the Team Leader. They not only help Guests meet their fitness and nutrition goals by assisting them to help select smoothies and retail products that inspire them maintain a healthy and active lifestyle but, also, provide guidance to Team Members when General Managers are not in the store.

Duties and Responsibilities:

Composure:

“Thinks on their feet" at all times regardless of internal or external pressures

Informs General Manager to all problems or unusual matters of significance

Assists Team Members at the point of sale (POS) with upselling

Delegation:

Ensures deployment maps are in use and all Team Members understand assigned stations to

maintain efficient store operations

Assists in Team Member management during scheduled shifts

Drive For Results:

Supports and adheres to company standards for operations, marketing/communications and brand identity

Encourages Team Members on shift to exceed goals and complete all checklist tasks

Ethics and Values:

Fulfills cash handling and inventory reporting responsibilities with honesty

Is trusted and relied upon with sensitive information from both their Team and General Manager

Lives and promotes the culture, values, vision and mission of Smoothie King

“Does things the right way” Exemplifies operational standards to Team Members when completing

tasks around the store

Guest Focus:

Is responsible for product and Guest Service experience

Ensures Guests purpose is met when smoothies are ordered

Greets and engages with the Guest to provide a friendly experience

Ensures self and team on shift demonstrate “Guest comes first” attitude

Blends smoothie according to the recipe ticket for a consistent taste

Self-Development:

Is willing and looking to take on new tasks outside of their role