Job Description

About Us

iiRcade is a fun and fast-paced startup company creating the next generation home arcade platform that has never been seen before! With hundreds of games, an easy to use app, and fully wireless capabilities, we're taking arcade gaming to the next level.

Duties & Responsibilities

Were looking for a friendly and quick learning Customer Service Representative to monitor and respond to customer questions or issues. The ideal candidate needs to be able to handle a large volume of emails along with monitoring social media feeds, contacting customers, shipping prizes and parts, and occasionally help debug customer issues with our products.

Communication and organization are key to this role, having a strong interest in arcades and games never hurts either! With iiRcade growing rapidly everyday this is a great place to start building and refining skills in an exciting environment.

This will begin as an hourly contractor position located at our Chicago area headquarters.

REQUIREMENTS

• Communicative and friendly personality both written and verbal.
• Able to handle customer questions or complaints in a respectful manner.
• Strong writing and organizational skills.
• Create package labels, weigh packages, find dimensions, and ship packages when necessary.
• Comfortable learning new technologies, product hardware, and games!
• Works well both individually and as a team contributor.
• Must be able to lift 25 lbs.

At this time we are looking for local candidates only please. We are taking all precautions possible to ensure the safety of everyone, working remotely in this particular position is not an option at this time due to shipping and debugging physical products.