SUMMARY The role of our System Program Analyst is focused on the development, integration and support of our business applications for Policy Administration and Accounting software. Will assist the team with the migration to our new applications and then monitor and maintain systems going forward. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: (Other duties may be assigned.) - Be the subject matter expert or "super user" for our technology systems. - Assists team members in the elicitation and refinement of business requirements and to develop related processes and procedures. - Assists in translating business requirements to technical designs and specifications. - Manage relationship with outside vendors - Develop a project plan for training, product implementation and conversation. - Submit status reports on bi-weekly basis to CEO. - Develop, execute, and document test plans during implementation of new products. - Document processes and provide training and instruction to end users. - Create ad hoc queries to address business needs. - Create and maintain all standardized reports as requested to each department weekly. - Provide all standardized reports per schedule to each department weekly - Work with process owners and end users to ensure developed solutions meet required specifications. - Create and develop reports for oversite for management team - Actively participate in project meetings and discussions monthly with Management team. - Work with end-users to identify and resolve issues in a timely manner. - Work with end-users to clarify systems procedures and functions. - When required, provide technical and business leadership within a project framework. - Identify risk and discuss with compliance. - Any other requests and requirements that are required. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Self-starter, able to work individually and/or within a project framework. - Detail-oriented and organized; can complete projects one at a time and simultaneously. - Ability to be creative to help invent new ways of approaching problems. - Strong interpersonal skills Supervisory Responsibilities: None Education and/or Experience: - Bachelor's Degree in Computer Science, Information Science/Systems, preferred. - Strong understanding of Life Insurance Industry processes and procedures, very helpful - Working knowledge of developing reporting solutions using SSRS (SQL Server Reporting Services). - Experience with SAAS environment - Experience with ODBC Compliant reporting tools such as SQL or Crystal Reports - 3 or more years supporting applications in a business environment. - Ongoing studies in computer-based topics such as Microsoft certifications or general interest topics. Communication Skills: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to calculate simple math figures and amounts such as discounts, interest, and percentages. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software and Spreadsheet software and additional computer skills as defined for the role. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. - Employee may occasionally be required to lift and/or move up to 15 lbs. - Specific vision abilities required by this job include close vision and distance vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.