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SPONSOR: Jaime Ballesteros, Diversity Program Manager, Recruiting, Bloomberg

WEBSITE:

• Bloomberg Customer Support, NYC - https://careers.bloomberg.com/job/detail/110087
• Analytics & Sales, SF - https://careers.bloomberg.com/...

BLOOMBERG IS OFFERING TWO PROJECTS. Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.

PROJECT A TITLE: SUMMER 2023 BLOOMBERG CUSTOMER SUPPORT INTERNSHIP - NEW YORK CITY, NY

JOB FUNCTION: Customer/User Support

KEY RESPONSIBILITIES: In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-finders, with a real passion for providing superb customer service in a fast-paced environment. Exciting. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull. We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative — and in providing a work environment that encourages our employees to be their best. What's The Role? Are you passionate about working in financial markets and by the prospect of providing technical support for the world's leading financial professionals? If so, join the Bloomberg Customer Support internship, which is a key part of our Technology Services & Solutions business. As a future intern you have two critical focus areas: to provide exceptional customer service to a broad range of clients and ensure the fast and effective management of various client workflows and hardware/software issues. You will provide login support and connect our clients to the various Bloomberg products and platforms they subscribe to. You will work alongside our 500 strong international team, supporting our clients collectively in more than 18 languages. Specific tasks can include providing outstanding customer service to our clients via the internal ticketing system, phone call, e-mail or live chat. Identifying, investigating, and resolving customer issues using proprietary company software. Collaborating with your team on various department and global projects, analyzing sophisticated processes, and thinking of creative solutions.

IDEAL SKILLS OR QUALIFICATIONS NEEDED:

Who you are: You come to work with a purpose, understand what urgency means to a trader, are curious and take pride in being customer service driven. You love being part of a team where clients count on you every day, and you challenge and support your colleagues to innovate, learn and deliver the best service possible. What's in it for you? This is an exciting internship for students seeking a unique experience. We will make sure that you are ready to provide exceptional customer service through our training program. You will also receive an introduction to Bloomberg products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and trouble shooting.We will help you expand your skills and opportunities in this role through project involvements. Our Interns are involved in mentoring, quality control and idea generation. Successful interns will have the opportunity to be offered a permanent full time role in Bloomberg Customer Support at the end of the Internship. 

You need to have:

• Strong customer service skills including telephone etiquette and a professional demeanor
• Excellent verbal and written communication skills in English and either Portuguese, French, Spanish, Italian, or Russian at a business fluency level
• A demonstrated interest in finance and/or technology
• Desire to develop skills and experience in customer service in a fast-moving FinTech environment
• Willingness to learn new technologies and ability to retain information
• Careful attention to detail, with an aptitude for working quickly and accurately
• Multi-tasking and problem-solving skills as well as an ability to work independently and as a member of a larger distributed team
• An interest in progressing a career within Bloomberg

We'd love to see:

• Curiosity to identify, research, and resolve customer technology, software, and hardware issues
• Awareness of data management, privacy, and information security
• Aptitude to work within highly connected and software-based systems

You will need to be:

• Currently enrolled in a university with a graduation date between December 2023 and May 2024
• Available to work for the whole duration of 10 weeks from June 2nd – August 11th 2023
• At a minimum, we require that you are legally authorized to work full-time in the United States and will not require visa sponsorship now or in the future

ANTICIPATED TIME REQUIREMENTS: 40 hours/week, M-F

START AND END DATES: June 2 – August 11

WORK MODEL: In-person, NYC Headquarters

PAY DETAILS: 25/hour

PROJECT B TITLE: SUMMER 2023 ANALYTICS & SALES INTERNSHIP - SAN FRANCISCO, CA

JOB FUNCTION: Customer/User Support

KEY RESPONSIBILITIES: You have an understanding of the drivers behind market moving stories and events. You're a solution-finder, with a real passion for providing exceptional customer service in a fast-paced environment. With a desire to build a career in a client-facing role, you understand the importance of credibility and building relationships!

Join our comprehensive Analytics & Sales summer internship program, where you will rotate between both departments over the course of ten weeks, gaining an insight into what our graduate role has to offer!

What is the role?

You will start with a week of classroom based financial product and functionality training, to broaden your knowledge of the global financial markets and our market leading Bloomberg solutions. After your training, you'll join a team where you'll immediately begin collaborating with interns on Analytics and Sales projects.

You'll have the opportunity to interact with clients, making valuable contributions by taking part in sales campaigns, promoting product features and prospecting for new business. Hands-on individual and group projects will allow you to experience how your full-time career could evolve.

To round out your experience, you'll attend lunch and learn sessions, designed to teach you about our diversified group, and there will be plenty of opportunities to meet Bloomberg leaders at a variety of networking events. Of course we also want to give you the chance to get to know your peers, so you'll also take part in volunteering activities and social events with interns from other departments.

Analytics

We provide 24/7 support for Bloomberg Professional Service users all over the world and across multiple industries. Reaching us via our 'Instant Bloomberg' chat system, clients access unparalleled customer service where we answer their questions and help them maximize the value of Bloomberg's products. On any given day we respond to over 12,000 queries in more than 15 languages. From educating a portfolio manager on Bloomberg's risk management solutions to helping a trader use our functionality to discover new sources of market liquidity – the variety of problems we solve is immense.

Bloomberg is constantly innovating and Analytics plays a key role in ensuring clients are educated on new products and enhancements by proactively working closely to upskill them through technology, and delivering on-site training and seminars. We also work in conjunction with Enterprise Sales to deliver on strategic initiatives, supporting product roll-out and onboarding clients. We want to ensure our clients are making the most of our service and using tools and features that allow them to work smarter.

Sales

In Sales, we're the face of Bloomberg for our clients. Consultative and entrepreneurial, we manage client relationships, whilst striving to continually grow our revenue by identifying new business opportunities.

We spend our time with our clients, understanding their business goals and outpacing their expectations. Guided by curiosity and purpose, we work to understand their workflows and present them with the most appropriate solutions across our range of enterprise offerings.

We're discovering new business leads by making prospecting calls and networking. We demonstrate how Bloomberg's product offering will help our clients make the best investment/trading/business decisions, making their day to day business smoother and more profitable.

IDEAL SKILLS OR QUALIFICATIONS NEEDED: 

• Strong critical-thinking and problem-solving skills
• A demonstrated interest in the financial markets and the aspiration to work in the financial services industry
• The resilience to learn and adapt quickly in a dynamic environment
• Real ambition to pursue a client-facing career, with a strong interest in relationship management and sales
• Outstanding communication skills (both written and verbal)
• Availability for the full 10-week duration of the internship from June 2nd – August 11th 2023
• The ability to start in a full-time role in 2024
• Legal authorization to work full-time in the United States and will not require visa sponsorship now or in the future (U.S. citizen,
• U.S. permanent resident/green card holder, refugee, asylee)

We'd love to see:

• Work experience in a client facing role
• Interest in technology

ANTICIPATED TIME REQUIREMENTS: 40 hours/week, M-F

START AND END DATES: June 2 – August 11

WORK MODEL: In-Person, SF office

PAY DETAILS: $25/hour