Job Description

Court Customer Relations Agent

BASIC FUNCTION This position serves as front desk contact for internal and external customers needing services from 2 Watch Monitoring. This position interacts with clients of the court and program participants for registration, intake, collecting of payments, data entry, administer all regulated processes for participants court-ordered programs. Some weekend work may be necessary.

ESSENTIAL FUNCTIONS • Input contractual information into Monitoring Software System • Resolve internal and external registration/intake inquiries • Act as a delegate for the website’s email account by responding to emails and forwarding emails to appropriate staff members • Monitor and update Participant’s records • Answer multi-line phone

OTHER FUNCTIONS • Perform related duties as assigned

MINIMUM QUALIFICATIONS • High school diploma or equivalent • Two years of clerical/office experience • Intermediate Microsoft Office suites user skills • Excellent communications skills both written and oral

PREFERRED QUALIFICATIONS • Associates degree from an accredited college or university • Intermediate level experience with internet/email • Spanish communications both written and verbal

THE SUCCESSFUL CANDIDATE MUST DEMONSTRATE • Excellent verbal and written communication skills • Customer service skill; establishing, building and maintaining high level of customer satisfaction • Developed organization and time-management skills • Ability to work in a diverse environment of the court, jails, and law enforcement with a commitment to cultural awareness and sensitivity in the workplace • Ability to be self-directed and work independently in a team environment. • Responsibly and accurately handle the public’s money when processing financial transactions. Ability to consistently follow applicable fiscal guidelines, regulations, principles, and standards • Respond to difficult, stressful, or sensitive interpersonal situations in a professional manner • Excellent interpersonal skills • Extreme caution when handling confidential information

CONDITIONS OF EMPLOYMENT • Successfully pass Washington State Criminal History Background check prior to employment • Successfully pass drug test • Provide two employment and two personal references

Company Description

2WM is leading electronic monitoring and alcohol monitoring company using the most recent technologies and equipment in the industry. We work closely with the State Legislature, courts, judges and attorneys working to provide alternative sentencing solutions for our participants.