Job Description

Job Description

2 months with possible extension- Monday-Friday

We are looking for a skilled Desktop Support Engineer with 3-5 years of experience in providing technical support for macOS, Linux, and Windows desktops & laptops, Google Workspace, and ensuring seamless IT support for end users in enterprise environment.

Key Responsibilities

Desktop and Laptop Support:

• Provide hands-on support for macOS, Linux, and Windows operating systems, including installation, configuration, and troubleshooting.
• Manage device lifecycles, including provisioning, upgrades, patching, and decommissioning across all platforms.
• Troubleshoot and resolve hardware, software, and peripheral issues (e.g., printers, docking stations, monitors).
• Hands on experience in managing Mac and Windows laptops
• Hands on experience on jamf and any EUC tools
• Experience on end user IT support (Resolving issues in Mac and Windows laptop)
• Coordination within team members and vendors on required basis
• Administer and provide technical support for Gmail and Google Workspace, including Drive, Calendar, Meet, and other collaboration tools. Troubleshoot issues related to email delivery, user permissions, shared drives, and integration with third-party applications.
• Hands-on experience with MDM tools such as Jamf Pro, Intune, or similar solutions.
• Solid knowledge of networking concepts, including TCP/IP, DNS, VPN, and Wi-Fi troubleshooting.
• Basic understanding of scripting languages (e.g., Bash, Python, PowerShell) for task automation.
• Familiarity with IT security best practices, including encryption, endpoint protection, and compliance.

Soft Skills:

• Strong troubleshooting and analytical skills, with a focus on delivering excellent customer service.
• Exceptional communication skills to work effectively with technical and non-technical stakeholders.
• Ability to prioritize tasks, manage time effectively, and work under pressure in a fast-paced environment.

Certifications preferred:

• Apple Support / JAMF / Google certification

Company Description

AXA Professionals is a premier recruitment agency specializing in connecting highly skilled IT technicians and healthcare professionals with top-tier organizations. Our mission is to deliver exceptional staffing services that address the critical needs of technology and healthcare sectors, ensuring operational efficiency and excellence in patient care.
About Us: Founded in 2001 on the principles of communication, customer service, integrity, and innovation, AXA Professionals bridges the gap between talented IT experts and dedicated healthcare workers with leading companies and healthcare facilities. Our dual focus allows us to cater to the evolving needs of both technology and healthcare sectors, delivering tailored staffing solutions that drive success and growth.
Our Services:
· IT Technician Staffing: We provide comprehensive staffing solutions for IT roles, including network administrators, systems analysts, cybersecurity experts, and technical support specialists. Our recruitment process ensures that only the most qualified candidates are matched with clients’ specific IT needs.
· Healthcare Professional Recruitment: From nurses and doctors to allied health professionals and administrative support, we source, screen, and place top talent across a wide range of healthcare disciplines. Our goal is to enhance patient care and streamline healthcare operations.
· Customized Staffing Solutions: We understand that each client has unique needs. Whether you require temporary, permanent, or contract staffing, we offer flexible solutions that adapt to your organization’s requirements and timelines.

Company Description

AXA Professionals is a premier recruitment agency specializing in connecting highly skilled IT technicians and healthcare professionals with top-tier organizations. Our mission is to deliver exceptional staffing services that address the critical needs of technology and healthcare sectors, ensuring operational efficiency and excellence in patient care.\r\n About Us: Founded in 2001 on the principles of communication, customer service, integrity, and innovation, AXA Professionals bridges the gap between talented IT experts and dedicated healthcare workers with leading companies and healthcare facilities. Our dual focus allows us to cater to the evolving needs of both technology and healthcare sectors, delivering tailored staffing solutions that drive success and growth.\r\n Our Services:\r\n· IT Technician Staffing: We provide comprehensive staffing solutions for IT roles, including network administrators, systems analysts, cybersecurity experts, and technical support specialists. Our recruitment process ensures that only the most qualified candidates are matched with clients’ specific IT needs.\r\n· Healthcare Professional Recruitment: From nurses and doctors to allied health professionals and administrative support, we source, screen, and place top talent across a wide range of healthcare disciplines. Our goal is to enhance patient care and streamline healthcare operations.\r\n· Customized Staffing Solutions: We understand that each client has unique needs. Whether you require temporary, permanent, or contract staffing, we offer flexible solutions that adapt to your organization’s requirements and timelines.