Job Description

We are looking for a customer-oriented service representative. A direct customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Direct Customer Service Representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

OPENINGS START FULL TIME AND NO EXPERIENCE IS REQUIRED, WE PROVIDE ON THE JOB TRAINING!

RESPONSIBILITIES:

• Manage accounts 6-18 per week
• Grow lead base
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer awards program and keep customers earning free products through our rewards programs
• Keep records of customer interactions, process customer accounts
• Follow communication procedures, guidelines for customer appointments
• Take the extra mile

DESIRED SKILLS:

• Track record of over-achieving quota
• Strong communication and active listening
• Familiarity with social media
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

CUSTOMER DEVELOPMENT, CUSTOMER RELATIONSHIP, CUSTOMER SUPPORT, CUSTOMER SERVICE MANAGER, CUSTOMER SUCCESS, DIRECT CUSTOMER SERVICE, CUSTOMER SERVICE ASSOCIATE, CUSTOMER SERVICE REPRESENTATIVE, CUSTOMER RETENTION, CUSTOMER AGENT