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2023 Customer Operations - DevOps Engineering Associate Intern

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Spectrum

Spectrum

2023 Customer Operations - DevOps Engineering Associate Intern

Charlotte, NC
Internship
Paid
  • Responsibilities

    AT A GLANCE

    You’re a motivated rising senior graduating in DECEMBER 2023 or JUNE 2024 seeking an internship that could lead you to your first job out of college.

    CUSTOMER OPERATIONS is seeking students with a 3.0+ GPA with the following Major(s) and from one of the listed accredited Colleges or Universities below.

    MAJOR: Information Technology, Computer Science, or related field

    COLLEGE OR UNIVERSITY: University of North Carolina at Chapel Hill, University of North Carolina at Charlotte, Johnson C Smith University, or Winthrop University

    This is a learning-intensive program designed to give you essential business insights and hands-on experience in your field. It’s a full-time, 10-week commitment from MAY 31, 2023 through AUGUST 4, 2023.

    Begin your career journey with Spectrum, named one of the Top 100 Internship Programs in the United States by WayUp. Apply Today!

    THE SPECTRUM INTERNSHIP EXPERIENCE

    As a Spectrum Intern, you’ll be essential to two teams — your respective department and your Intern peer group. Department and team-focused projects account for approximately 80% of your schedule. You’ll spend the other 20% on professional development sessions and networking activities including a Kickoff Conference on June 1, webinars, executive speaker series, community service, cross-functional project, and final presentation.

    Our internships are designed to provide you:

    • Paid, full-time work experience that offers exposure to real-word business.

    • Opportunities to gain new skills and elevate the ones you already have in a dynamic, forward-thinking business setting.

    • Hands-on experience at an industry-leading telecommunications company.

    • Assigned mentor and interactions with senior executives to help you accomplish practical goals you can add to your résumé.

    WHAT YOU CAN EXPECT TO GAIN FROM THIS ROLE

    At Spectrum, we focus on the customer. It fuels and dictates all of the innovation, investment and technology we place behind our mobile, video, voice and internet products. OUR CUSTOMER OPERATIONS TEAMS work together to simplify and enhance every aspect of our customer’s experience. This is where you come in.

    Your role as a Customer Operations Intern will offer experience in:

    • Design/Build of internal tool that leverages Speech Data to enhance how we visualize speech effectiveness

    • Ability to use that tool and turn it into a capstone presentation with either specific insights and findings or a tool that can be leveraged to highlight those findings

    • Work within our Speech Analytics tool and our Data Lake to build customized tools supporting the Speech program's efficacy and uncover new insights the team can use to build Speech queries against

    • Analyze the daily data input into the speech analytics tool to ensure its completeness and accuracy. Recommend processes or improvement to the data feed into the tool to maximize the value of using this tool

    HERE’S WHAT IT TAKES TO GET STARTED

    Skills and experience required for this role include:

    • Knowledge of IT concepts & systems, including but not limited to ITIL, system architecture, networking, windows/Linux administration, SQL, and HTML.

    • Basic understanding of automation scripting tools, including by not limited to: SQL, HTML, C++

    • Understand technology (inputs, outputs, and processing flows) and software design patterns and principles

    • Ability to travel locally to Spectrum Intern development events and activities throughout the program

    • Ability to work 100% in office

    • Analytical skills

    • Verbal and written skills

    • Proficiency in Microsoft Office applications

    • Project and time management skills

    • Works well in a team environment or independently

  • Industry
    Telecommunications
  • Fun Fact
    Spectrum Scholars launched in 2020 and awards $400,000 in scholarships to eligible college students.
  • About Us

    Charter Communications, Inc. is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.