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2023 Customer Operations - Social Media Support Analyst Intern

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Spectrum

Spectrum

2023 Customer Operations - Social Media Support Analyst Intern

Buffalo, NY
Internship
Paid
  • Responsibilities

    AT A GLANCE

    You’re a motivated rising senior graduating in December 2023 or June 2024 seeking an internship that could lead you to your first job out of college.

    Customer Operations is seeking students with a 3.0+ GPA with the following Major(s) and from one of the listed accredited Colleges or Universities below.

    Major: Marketing or related field

    College or University: SUNY Buffalo State College

    This is a learning-intensive program designed to give you essential business insights and hands-on experience in your field. It’s a full-time, 10-week commitment from May 31, 2023 through August 4, 2023.

    Begin your career journey with Spectrum, named one of the Top 100 Internship Programs in the United States by WayUp. Apply Today!

    THE SPECTRUM INTERNSHIP EXPERIENCE

    As a Spectrum Intern, you’ll be essential to two teams — your respective department and your Intern peer group. Department and team-focused projects account for approximately 80% of your schedule. You’ll spend the other 20% on professional development sessions and networking activities including a Kickoff Conference on June 1, webinars, executive speaker series, community service, cross-functional project, and final presentation.

    Our internships are designed to provide you:

    • Paid, full-time work experience that offers exposure to real-word business.

    • Opportunities to gain new skills and elevate the ones you already have in a dynamic, forward-thinking business setting.

    • Hands-on experience at an industry-leading telecommunications company.

    • Assigned mentor and interactions with senior executives to help you accomplish practical goals you can add to your résumé.

    WHAT YOU CAN EXPECT TO GAIN FROM THIS ROLE

    At Spectrum, we focus on the customer. It fuels and dictates all of the innovation, investment and technology we place behind our mobile, video, voice and internet products. OUR CUSTOMER OPERATIONS TEAMS work together to simplify and enhance every aspect of our customer’s experience. This is where you come in.

    Your role as a Customer Operations Intern will offer experience in:

    • Being a liaison between the social community and Charter subject matter experts, including Product Management, Network Operations, Engineering, and IT

    • Creating comprehensive reports regarding issues impacting customers with emphasis on data visualization

    • Leveraging Social Media, listening and using response tools to monitor customer feedback within various social media channels including Facebook, Twitter, and YouTube

    • Data analysis, generating regular reports and maintaining a reporting databases

    HERE’S WHAT IT TAKES TO GET STARTED

    Skills and experience required for this role include:

    • Expertise in Social Networks (Facebook, Twitter, YouTube)

    • Extensive knowledge of emerging digital trends and technologies

    • Ability to travel locally to Spectrum Intern development events and activities throughout the program

    • Ability to work 100% in office

    • Analytical skills

    • Proficiency in Microsoft Office applications (Advanced Excel)

    • Verbal and written skills

    • Project and time management skills

    • Works well in a team environment or independently

  • Industry
    Telecommunications
  • Fun Fact
    Spectrum Scholars launched in 2020 and awards $400,000 in scholarships to eligible college students.
  • About Us

    Spectrum is a suite of advanced broadband services offered by Charter Communications, Inc. Spectrum provides a full range of services, including Spectrum TV®, Spectrum Internet®, Spectrum Voice® and Spectrum Mobile®.