2023 Digital Customer Experience Intern
Global Atlantic offers a highly competitive and enriching summer internship experience. Our internship program starts on Monday, June 5th and concludes on Friday, August 11th. This is a 10-week program. Our internship program is hybrid (3 days in the office, 2 days remotely) and front office positions in NY are 4 days in the office.
COMPANY OVERVIEW
Global Atlantic Financial Group is a leader in the U.S. life insurance and annuity industry, serving the needs of individuals and institutions. With differentiated investment and risk management capabilities, deep client relationships, and a strong financial foundation, the company has established a track record of delivering proven, value-added solutions and long-term growth. Global Atlantic is a majority-owned subsidiary of KKR, a leading global investment firm that offers asset management and capital markets solutions across multiple strategies.
Global Atlantic is looking for a diverse team of talented individuals who reinforce our culture of collaboration and innovation. We are dedicated to the career development of our people because we know they are critical to our long-term success. Join our team and come grow with us.
We use Greenhouse as our scheduling tool and communicate through their systems. At times, your email may block our communications. Please be sure to check your SPAM so that you do not miss critical information about our process, including scheduling.
POSITION OVERVIEW
The position is open to rising seniors from any field of study, preferably within the Business field. The Intern will join our Hartford Office on the Digital Customer Experience team. The Digital Customer Experience Intern position is focused implementing digital capabilities to support customer interactions across our life and annuity businesses.
Key responsibilities include:
Assessment of Customer Experience Solutions
Conducting user testing for upcoming digital capabilities
Creating journey maps to identify key interactions and potential pain points for our customers
Leveraging industry research in consumer preferences and related digital capabilities
Proposing new processes to maximize customer experience and improve interactions
Assisting in implementation and analysis of new capabilities
Digital Customer Experience:
Learning how the process of digitization impacts the company and its needs
Working extensively with team members to review research and share creative approaches to existing processes
Understanding channels where digital service interactions are preferred
Supporting ad hoc requests, requires a strong background in the Microsoft Office Suite
Developing and preparing presentations
Working together in collaboration with various groups to respond to client needs
QUALIFICATIONS
Currently enrolled in a four-year degree program, preferably in the Business field
Detail-oriented individual who can put themselves in a customer’s shoes
Able to leverage Microsoft Office tools to complete requests and develop presentations
Outstanding academic record and high level of personal integrity
Flexible individuals who are both creative and commercial, and are comfortable managing multiple work streams and projects concurrently in a fast-paced environment
Energetic, inquisitive, and a high initiative to take on projects that cover new ground for the team and the company
This position is not eligible for visa candidates now or in the future.
TOTAL REWARDS STATEMENT
Global Atlantic’s total rewards package is reflective of our corporate values, particularly diversity, excellence and innovation, with a focus on inclusion, pay equity, and flexibility. We are proud to support you during your internship with a 401k match program with immediate vesting (with the exception of Bermuda), competitive compensation, and a stipend to support your experience.
Over the 10 weeks you will be immersed in an inclusive environment with opportunities to participate in:
Days of Inclusion
DE&I Challenge
National Intern Day Celebration
Weekly Business Overviews and fireside chats with leaders
Social events
and more!
Social platforms provide an environment to collaborate with others and participate in friendly competitions towards achieving physical, emotional and financial well-being. Our highly competitive health, retirement, life and disability plans can be tailored to best suit your needs and those of your whole family.
Global Atlantic is committed to creating an inclusive environment where everyone can meaningfully contribute to our success. We are proud to be an equal opportunity employer and we do not discriminate in employment on any basis that is prohibited by federal, state or local laws. More than that, we strive to be inclusive of all backgrounds and experiences, which we feel gives us a competitive advantage in the market and within our firm. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
Employees who require an accommodation to perform the essential functions of their job will participate in an interactive process which may include providing documentation. If you are hired and require an accommodation for any protected status, please email benefits@gafg.com.
As a leading retirement and life insurance company, Global Atlantic's goal of delivering long-term value for our customers depends on our people.
We are looking for a diverse team of talented individuals who reinforce our culture and are excited to take a collaborative, creative approach to problem solving and decision making.