The Assistant Executive Housekeeper works under the direction of the Executive Housekeeper and is responsible for the overall guest services and cleanliness of the hotel and rooms, to include supervision and training of housekeeping staff. He or she may also provide assistance in all areas of the hotel, including front desk, maintenance and food and beverage as necessary.
The Assistant Executive Housekeeper is expected to provide excellent customer service to all guest they encounter. Excellent service requires offering Ultimate Service with a smile and promoting the brand standards we are known for – uncompromised service with a focus on guest satisfaction. The position is specifically responsible for coordinating all sales and event activities related at the hotel, goal setting and attainment with respect to hotel financials, and meeting or exceeding budgetary and forecasting guidelines and goals.
Job Requirements:
Responsible for the appropriate scheduling of the housekeeping staff
Acting in the capacity of Executive Housekeeper in their absence
Clean rooms and public areas when needed
Reviewing all housekeeping reports and ensuring that any and all issues are addressed and documenting that information
Living the guest service philosophy of the customer is always first
Responsible for holding housekeeping meetings and ensuring that the employees are kept informed
Training of the housekeeping staff on all IHG required training programs
Training staff on Priority Club programs and requirements
Establishing consistent operating procedures
Review the Best Practices book for any improvement areas for standards of operation
Responsible for the GSTS scores, review the scores with the staff, site areas for improvement
Ensure that the staff is in proper uniform including name tags and uniforms in good condition
Review time cards each week for the housekeeping staff
Handle guest complaints and special requests, motivates staff and establishes a productive and positive work environment
Assistance in the food and beverage operation as needed
Responds promptly to any guests inquiries or complaints (if reasonable) by either doing it himself/herself or delegating a co-employee
Offers alternate solution if guest demand cannot be met
Shows personal control in front of guests by maintaining positive attitude, staying calm & patient, avoiding use of negative language, and never displaying anger; demonstrates a commitment to servicing the guest
Takes initiative to speak to a guest
Acknowledges every guest with eye contact, nod, & greeting
Covers other areas of the hotel as needed
Arrives to work on time; gives advance notice when absence is anticipated
Is honest with all employees & guests
Helps other employees when needed
Other duties as deemed necessary by Upper Management
Necessary Skills:• Ability to problem solve and shift focus when business demands• Ability to effectively communicate specific oral and written instructions to all levels of staff and hotel management• Ability to effectively communicate with guests in a friendly, approachable, and professional manner• Ability to prioritize all aspects of hotel functioning• Willingness and ability to adapt function as necessary to meet business demands• Desire to focus on guest satisfaction and project this desire through positive interaction with guests while striving to provide and require an excellent experience• Ability to use analytic skills for determining business potential and value in coordination with excellent communication, organization, time management and listening skills which are paramount for success in this position• Strong computer skills in Microsoft Office, including word processing, utilizing spreadsheets, and familiarity with property specific property management systems.• Ability to handle all facets of effective and profitable hotel functioning while creating a warm and welcoming environment for all guests, both internal and external.• Must have ability to subtract, multiply, add, and divide all units of measure, ability to compute ratios, rate, and percentages, draw and interpret bar graphs, and perform basic arithmetic computations involving American monetary units• Must be able to communicate effectively in both verbal and written form via Word documents, Excel spreadsheets, email, text, or other software applications
Physical Requirements:• Must be able to stand for extended periods of time• Must be able to climb stairs• Must be able to thrive in a fast-pace environment• Must be able to lift up to 10 pounds frequently and 20 pounds periodically• Must be able to pull up to 20 pounds occasionally• Must have visual acuity to distinguish between objects both near and far (with or without corrective lenses)
Required Education & Experience• High School, Technical College / Associates Degree or Some College• Minimum 1 years' experience as a department supervisor• Minimum 2 years hotel operations experience in a supervisory capacity• Equivalent combination of education and experience form above.
Our company challenges every associate to strive for excellence through high performance and loyalty to our guests and our organization with an unwilling attitude to lower our standards or accept second best efforts from our personnel. 24-7 Hotel Management promotes innovation, initiative, creativity and constantly strives to improve ourselves.
24-7 Hotel Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Our Culture:24-7 Hotel Management is a local company in the hospitality industry that maximizes our profit potential through training, support, and by creating a dynamic culture for our quality personnel. We have empowered our team members to execute their duties in a manner that ensures our Guests Come First, we sustain exceptional guest satisfaction by aggressively pursuing attention to detail and adding the “WOW” factor to every guest contact and adding TEAMWORK central to every endeavor.
Our company challenges every associate to strive for excellence through high performance and loyalty to our guests and our organization with an unwilling attitude to lower our standards or accept second best efforts from our personnel. 24-7 Hotel Management promotes innovation, initiative, creativity and constantly strives to improve ourselves.
Benefits:
24-7 Hotel Management offers a safe and stable work environment with an open-door policy, paid vacation, paid training, health, vision, dental and life insurance; and discounted room nights when traveling in our family of hotels.