Job Description

SERVPRO® OF PEMBROKE PINES / WEST MIRAMAR ADMINISTRATIVE ASSITANT (RESTORATION)!

SEEKING INDIVIDUALS WITH EXPERIENCE IN THE FOLLOWING INDUSTRIES: RESTORATION, WATER MITIGATION, MOLD REMEDIATION, OR CONSTRUCTION!!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Responsibilities

· Assist with the preparation of Job Files to submit to the Insurance Companies, including job estimates, customer signoff forms, supporting docs, billing and invoicing

· Assist in the scheduling of jobs and coordinating the Production Technicians

· Answer phones and schedule sales Inspection calls

· Help Production Manager with managing the WIP board (Jobs in Progress)

· Monitor job status for each job in progress

· Review and validate initial field documentation

· Complete and review job file documentation for final upload and the audit process

· Utilize Xactimate to create the job Estimates and to help complete invoices sent to our customers/insurance companies.

· Manage DryBook (Moisture Mapping Tool) by enter all job-site measurements and metrics into DryBook and manage the organization of our jobs in DryBook

· Communicate with Insurance company to ensure we have submitted all required paperwork

· Speak to Insurance Adjusters and answer questions they may have regarding our restoration jobs.

· The position will report directly to the Production Manager

· Manage, maintain, and continuously update the WIP to reflect the daily completion of existing jobs while adding new jobs that come in

· Keep Production Manager organize by creating To Do List, organizing their calendar and working closely with Manager to organize the Workflow.

· Process claims and keep all claims organized in their proper folders

· Communication with customers, including follow up calls and help trouble shoot customer issues

· Interact with our production technicians to gather necessary information needed by the Production Manager daily

Position Requirements

· Bilingual preferred (be able to speak English and Spanish)

· Prior Experience Restoration (Water Mitigation, Mold Remediation)

· Xactimate Experience a plus

· Moisture Mapping Software experience a plus (DryBook, DASH ect).

· Attention to Detail

· A minimum two years of related experience

· Strong Written and Verbal communication

· Be able to clearly speak on the phone and strong written communication

· Ability to take clear and concise notes to keep organized

· Customer Service background a plus

· Proactive and fully engaged with our daily activities

Pay Rate

Competitive pay based on experience level

Please submit resume to office@servpro10761.com

SERVPRO® of East Pembroke Pines is an EOE M/F/D/V employer

Company Description

Servpro of Pembroke Pines / West Miramar