Job Description

SEARCHING FOR DYNAMIC, OPEN-MINDED, MATURE INDIVIDUALS FOR THIS REMOTE POSITION.

THIS IS A CUSTOMER SERVICE ROLE THAT WILL HANDLE INBOUND AND OUTBOUND CALLS.

CANDIDATES SHOULD DEMONSTRATE CRITICAL THINKING, STRONG ACTIVE LISTENING SKILLS, AND ABLE TO DISPLAY SOLUTION-FOCUSED APPROACH & “CAN-DO-ATTITUDE”.

ABILITY TO RESEARCH TOPICS TO PROVIDE THE BEST SOLUTION TO THE CUSTOMER.

THIS IS A WORK FROM HOME ROLE/REMOTE

CURRENTLY WE ARE ONLY HIRING FROM THE STATE OF TEXAS

GENERAL JOB DUTIES:

• -EFFECTIVELY AND ACCURATELY ENGAGE WITH CUSTOMER SERVICE INQUIRIES VIA VOICE/PHONE
• -PARTICIPATE IN ANY REQUIRED TRAINING/INDUSTRY-SPECIFIC CERTIFICATIONS TO MAINTAIN THE TECHNICAL KNOWLEDGE AND SKILLS NECESSARY TO PERFORM THE JOB AT OR ABOVE THE STANDARD REQUIRED
• -PROVIDE EXCEPTIONAL SERVICE TO ALL INTERNAL AND EXTERNAL CUSTOMERS
• -ADHERE AND CONTRIBUTE TO DEFINING PROCESSES THAT PRODUCE BEST-IN-CLASS SOCIAL CONSUMER ENGAGEMENT EXPERIENCES, FOCUSING ON CONSTANT IMPROVEMENT AND A VALUE-BASED APPROACH
• -UTILIZE CORRECT TOOLS TO EFFICIENTLY MANAGE A NUMBER OF OFTEN CONCURRENT ACTIVITIES
• -PROVIDE THOUGHT LEADERSHIP AND INSIGHTS TO IMPROVING THE PROCESS OF REACHING CUSTOMERS
• -ABILITY TO EXPLORE CREATIVE WAYS TO SUCCESSFULLY DRIVE CUSTOMER ENGAGEMENT WHICH WILL LEAD TO IMPROVED CUSTOMER SATISFACTION
• -COMPREHEND CUSTOMER REQUEST, FOR PRODUCT, SERVICES, INQUIRIES, AND ENSURE PROPER SECURITY PROCEDURES ARE FOLLOWED
• -ASSIST IN ESCALATION PROCESS (WHEN REQUIRED)

JOB REQUIREMENTS:

• · HIGH SCHOOL DIPLOMA OR GED (REQUIRED)
• · MINIMUM 1 YEAR CUSTOMER SERVICE REPRESENTATIVE (REQUIRED)
• · MINIMUM 1 YEAR BASIC COMPUTER SKILLS (REQUIRED)
• · WORKSPACE SET UP IN-HOME THAT IS QUIET AND SEPARATED FROM ALL NOISE AND DISTRACTIONS (REQUIRED)
• · RELIABLE HIGH SPEED INTERNET (REQUIRED)
• · SUCCESSFULLY PASS A DRUG SCREEN & BACKGROUND CHECK (REQUIRED)
• · MINIMUM 1 YEAR INBOUND CALL CENTER EXPERIENCE (PREFERRED)
• · STRONG READING COMPREHENSION AND WRITTEN COMMUNICATION SKILLS (INTERMEDIATE OR EXPERT)
• · TELEPHONE ETIQUETTE: (INTERMEDIATE OR EXPERT)
• · GRAMMAR / COMMUNICATION SKILLS (INTERMEDIATE OR EXPERT)
• - REQUIRED TO LIVE IN THE STATE OF TEXAS

-BENEFITS(WHEN APPLICABLE):

• · WEEKLY PAY
• · DIRECT DEPOSIT
• · MEDICAL, DENTAL, VISION, AND LIFE INSURANCE AVAILABLE FOR EMPLOYEE AND FAMILY
• · WORK EQUIPMENT PROVIDED

Job Type: FULL-TIME

SALARY:

$13.00 AN HOUR FOR TRAINING.

$14.00 AN HOUR MOVING TO PRODUCTION.

• ATTENDANCE & RETENTIONS BONUSES

Company Description

We are a team of people who are passionate about using artificial intelligence and machine learning to dramatically improve customer experience. Join the ranks of an established, fast-growing company that works with the world’s leading brands. Enabling a Personalized, Predictive, and Effortless Customer Experience.