Benefits:

Free food & snacks

Paid time off

Training & development

Overview

The Internal Case Manager is responsible for overseeing service delivery within a 245D licensed home care program. This role ensures all services are person-centered, compliant with Minnesota DHS 245D standards, and aligned with each individual’s Coordinated Service and Support Plan (CSSP) and Addendum.

Core Responsibilities

1. Service Oversight & Implementation

• Ensure services are delivered according to the CSSP and CSSP Addendum

• Translate support plans into actionable tasks for Direct Support Professionals (DSPs)

• Monitor daily service delivery for quality, consistency, and effectiveness

2. Internal Coordination

• Act as the primary bridge between leadership and DSP staff

• Communicate client needs, schedule changes, and updates to staff

• Support staffing coordination to ensure authorized hours are fulfilled

3. Monitoring & Visits

• Complete required client visits (monthly or as required by service level)

• Observe staff performance and client engagement during visits

• Identify concerns, risks, or service gaps and implement corrective actions

4. Documentation & Compliance

• Ensure all documentation meets 245D standards (progress notes, service delivery records, IAPPs)

• Review and audit staff documentation regularly for accuracy and timeliness

• Maintain organized client files for DHS audits and internal reviews

5. Collaboration with External Case Manager

• Maintain communication with the county/state case manager

• Provide updates on client progress, concerns, and service outcomes

• Participate in annual and interim meetings as needed

Key Skills & Competencies

• Strong knowledge of Minnesota 245D regulations

• Leadership and team coordination skills

• Attention to detail in documentation and compliance

• Problem-solving and critical thinking

• Effective communication with both staff and external stakeholders

• Ability to manage multiple clients and priorities efficiently

Goal of the Role

To ensure high-quality, compliant, and person-centered services are consistently delivered while supporting staff, maintaining audit readiness, and promoting positive outcomes for individuals served.