Job Description

Here' what you should know:

As an Operations Coordinator, you will be the cornerstone of smooth and effective school operations. Your role involves being the first point of contact for families, students, and community members, ensuring a welcoming and organized environment in our main office. You will be responsible for a variety of tasks that contribute to the overall success of the school's operations, from managing communications to maintaining student files and supporting daily operational needs.

Here's what you'll be doing:

• Front Desk Management: Welcome visitors, answer calls, and manage the visitor management system.
• Administrative Support: Handle inquiries, assist with schoolwide communications, and manage office supplies.
• Student Enrollment & Attendance: Support enrollment processes, maintain student records, and participate in efforts to improve attendance.
• Operations Support: Assist with school events, maintain a clean and organized office, and contribute to the smooth operation of school systems.
• Technology & Data Management: Maintain office technology, assist with Tier 1 technology support, and ensure accuracy in information systems.

Metrics of Success:

• Maintain an average annual score of 3.0 or higher on internal walk-through (Ops EKG)
• Achieve school targets for student attendance and enrollment.
• Ensure 100% visitor sign-in compliance and secure badge distribution.
• Maintain high family engagement as measured by the TNTP Insight Survey

Qualifications

Must Haves:

Skills

• Bilingual: Spanish (Highly Preferred)
• Excellent organizational and communication skills (both written and oral)
• High proficiency in Microsoft Office, Google Suite, and keyboarding

Abilities

• Perform duties with a high degree of professionalism, customer-service, and positive energy

• Can work with a team on collaborative projects

• Remain calm, flexible, and solutions-oriented in high-stress situations, competing priorities, and external pressures

• Do whatever it takes to ensure our teachers and students have what they need to be successful

• Build strong relationships with and relate to a diverse population of students,
  families, colleagues, and community members

• Self-starter and fast learner that can follow through independently on stated goals with high attention to detail

Nice-to-Haves

• Previous experience in a customer service-oriented role
• Previous experience in an educational or non-profit setting
• Proficiency in Spanish; may be considered a “must-have” depending on population served
• Bachelor's degree

Additional Information

The salary range for this role is $45,000-$50,000. Salary ranges at KIPP are set based upon the role level and function using benchmarks in the education and non-profit sector and allow for growth within the role. Individual compensation within this range will be set based on a variety of factors, including but not limited to: relevant professional experience and qualifications; education, skills and training; and market conditions.

In addition to a competitive salary, we a generous benefits package including, but not limited to, the following:

• Robust benefits that include medical, dental, and vision
• Optional participation in the KIPP NJ 403b retirement plan, including matching contributions
• A school-issued laptop
• Generous Time-Off including 3.5-4 school vacation weeks (depending on the year), as well as, allocated sick and personal days
• Up to 12 weeks 100% parental leave for primary caregivers
• Employer paid life insurance
• Extensive optional ancillary benefits including, short term and long term disability and accident and hospital indemnity

Our organization is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Our organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation would impose an undue hardship on the operation of the organization. No questions on this application are asked for any unlawful purpose.