Job Description

WHAT WE'RE LOOKING FOR:

The Admissions Manager is a critical role responsible for prospective student recruitment, and managing a team of dedicated admissions advisors for some of the top universities in the country. The Admissions Manager will also serve as the operational champion to drive great outcomes for our students. The primary responsibility of this position is to actively manage a team of Admissions Counselors to attain the admissions goals established by Admissions senior leadership. 

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Define and outline your plan to manage a team of 10-12 advisors, including setting expectations and communicating senior leadership's strategy.
• Motivate your team by helping them maintain enthusiasm and understanding in an effort to drive our mission.
• Upholding our brands is of the utmost importance. Your team will be representing the most prestigious university brands. You will be in charge of continual quality assurance to make sure we are properly representing these brands.
• Proactively manage, coach and mentor team members to reach goals while maintaining a positive work environment.
• Monitor and assess counselors to ensure proper student engagement and quality outreach to those interested in our programs.
• Appropriately prioritize and delegate tasks to benefit team development and meet program goals
• Collaborate with the Director of Admissions and Learning and Development team to effectively train, onboard and identify skill gaps with advisors to drive accountability and a high performing team.
• Identify and communicate challenges with a solution oriented approach.
• Maintain a professional level of communication with counselors, prospective students, management and internal stakeholders.
• Use reporting and data tools provided by the Directors and Vice Presidents of Admissions and Student Engagement to assess team challenges (e.g. prospect quality, volume and trends), make data-driven decisions, set expectations, drive positive student outcomes, and ensure accountability.
• Make informed hiring decisions to build an experienced and effective team focused on delivering white glove service.
• Learn operational aspects of the admissions department and become an expert on programs, policies and processes.
• Assist with day-to-day operations in admissions including managing scheduling, attendance, etc

THINGS THAT SHOULD BE IN YOUR BACKGROUND:

• Bachelor's degree preferred
• At least 5 years experience directly related to the duties and responsibilities expected of an Admissions Advisor; previous management experience in an admissions focused environment is a plus 
• Strong sales and customer service background
• Excellent computer skills (Salesforce, Microsoft Office, inclusive of Word, Excel, PowerPoint)
• Proven ability to motivate a team to achieve defined results that exceed goals, objectives and expectations
• Strong leadership skills; ability to maintain a fun, casual, professional and productive team atmosphere
• Excellent communication skills with the ability to communicate in a courteous, tactful, and concise manner
• Ability to develop other people's potential/talents
• Ability to work with a diverse team in a fast-paced environment
• Enthusiasm and the ability to thrive in an atmosphere of constant change

ABOUT 2U INC. (NASDAQ: TWOU)

2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era—and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs—developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners. 

2U DIVERSITY AND INCLUSION STATEMENT

At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same. 

BENEFITS & CULTURE

Working at 2U means working with individuals that are passionate and mission driven. We collaborate on tough problems to deliver the best outcomes for our partners, students, and each other. You will find team members working together in our open office spaces, gathered in the kitchen grabbing a snack, or taking a break in our game rooms.

2U offers a comprehensive benefits package:

• Medical, dental, and vision coverage
• Life insurance, disability and 401(k)
• Unlimited snacks and drinks
• Generous paid leave policies including unlimited PTO
• Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break from Christmas through New Years!

To learn more, visit 2U.com. #NoBackRow

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U's equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.