Job Description

This role will serve as a liaison between our company and our client’s members.  The successful candidate will be effective at properly educating members on the benefits of the program/service while placing a premium on the member satisfaction and experience.

RESPONSIBILITIES:

• Manage outbound and inbound calls to and from our members in a timely manner.

• Collect pertinent medical history from our members and triage to the appropriate nurse.

• Collaborate effectively with integrated care team to support care coordination for our members.

• Deliver effective and enthusiastic communication to encourage and motivate potential members to utilize 2nd.MD’s services and be proactive about their health.

• Provide concierge level service with every member we connect with and establish a successful rapport to instill trust in our team.

• Proactively communicate the benefits and the value of our service with every member contact.

• Collect and maintain accurate notes in our system.

• Manage an active inventory of requests with timely follow-up.

• Meet personal/team qualitative and quantitative targets.

Qualifications

Minimum:

• Knowledge In Medical Terminology 
• Ability To Navigate Through Multiple Technology Platforms 
• Communication Skills, Strong Telephonic Skills, Teamwork Skills, Time Management, Organization, Attention to Detail, Quality Focus, Professionalism, Productivity, Documentation Skills, Critical Thinking, Customer Services Skills, Data Entry Management, Interpersonal Skills, Adaptability to Different Member Personality Types.

Additional Information

PHYSICAL DEMANDS/WORKING CONDITIONS:

• This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, printers, and filing cabinets.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.  

• This is a full-time position, and general hours of work and days are Monday-Friday 8:00 a.m. to 5:00 p.m with some days being 10:00 a.m to 7:00 p.m.

BENEFITS: 

• Performance based bonuses
• Remote Work
• Family Medical Benefits
• HSA
• 401(k) plan
• Open PTO + 10 Company Holidays
• Team Lunches 
• Wellness Program
• Referral Bonuses
• Subsidized gym membership