Job Description

This position is designed for a highly skilled orthopedic nurse case manager with strong technical skills. 2nd.MD leverages innovative technology to provide a concierge member/client?  experience while removing many of the barriers and frustrations regularly experienced in healthcare. This case management job highlights nursing advocacy, education, and ongoing guidance and treatment decision support while providing virtual consults with world-renowned Expert Specialists.  The 2nd.MD Experience provides patients with elite-level expertise that results in alternative diagnoses, improved up to date treatment plans, canceled surgeries and saved lives.

2nd.MD is a fast-growing leader in the telehealth space, providing virtual second opinions and treatment decision support to millions across the United States.  The musculoskeletal program is rapidly expanding and 2nd.MD is looking for nurses with this type of expertise to join the team.

The Orthopedic Nurse Case Manager is responsible for delivering a meaningful concierge clinical experience to members/clients?  from the point of the request, including treatment decision support, personalized local support, medical record review, and connecting members/clients? virtually with elite level Specialists on the 2nd.MD Expert Panel.

An ideal candidate will have expertise in the musculoskeletal area with knowledge of spine & joint pathology and related conservative and surgical interventions. Candidates must have excellent written and oral communication, a desire to learn, and ability to thrive in a fast-paced dynamic work environment along with proficiency in navigating through various technology platforms.

Reports To: Nurse Manager

• Apply clinical rigor and critical thinking through all aspects of the musculoskeletal case
• Confidently provide accurate and timely treatment decision support
• Accurately and timely enter data into Case Management Software
• Identify appropriate medical records and imaging needed and follow 2nd.MD protocol for release of information forms
• Work closely with HIT (Health Information Technician) to curate medical records for the case
• Identify the most appropriate 2nd.MD Specialist relative to the member’s condition and goal of the consult
• Coordinate video or phone consult with member and specialist
• Conduct ongoing follow-up, immediately after the consult and as needed to ensure member achieves the desired outcome
• Facilitate personalized local support as needed, and communicate with local primary care physician or specialist post-consult as needed
• Participate in weekly Care Team meetings

Qualifications

• RN with a minimum of five years experience as a Registered Nurse with orthopedic experience
• Communication skills, time management, organization, attention to detail, professionalism, critical thinking, interpersonal skills, experience navigating through multiple technology platforms
• Excellent communication and customer service skills
• Graduate of an accredited school of nursing (BSRN)

Additional Information

Physical Demands/Working Conditions

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, and filing cabinets.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

• This is a full-time position, and general hours of work and days are Monday through Friday (8 hour work days) as agreed upon between manager and employee within the 7A-7P CST ‘open hours’

• Periodic travel is anticipated