Job Description
This role will serve as a liaison between 2nd.MD and current and potential members. The successful candidate will be effective in this concierge role by educating current and potential members on the benefits of 2nd.MD’s services, while promoting member satisfaction and experience.
Responsibilities:
Thoroughly explain 2nd.MD services to new or potential members.
Activate new member accounts, reset account passwords, and add/update eligible dependents.
Initial Telephonic Intake and triage to the appropriate nurse team member.
Accurately input necessary member information into Admin.
Assist with Local Referral intake.
Assist Nurse Supervisors with assignment of cases.
Work closely with Tech team to troubleshoot member tech issues.
Assign electronic case request to appropriate nurse based on member's medical concern.
Work collaboratively and efficiently while providing exceptional customer service to our members.
Meet team/personal qualitative and quantitative targets
Qualifications
Minimum:
3 + years of professional experience in a medical office setting.
Ability to navigate through multiple technology platforms
Communication Skills, Time Management, Organization, Attention to Detail, Quality Focus, Professionalism, Productivity, Documentation Skills, Critical Thinking, Customer Services Skills, Data Entry Management, and Interpersonal Skills.
Preferred:
Additional Information
PHYSICAL DEMANDS/WORKING CONDITIONS:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, and filing cabinets.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
This is a Full time position, and general hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. with one remote day, 10:00 a.m to 7:00 p.m once 90 days of employment has been met.
BENEFITS: